Lobby Ambassador - Guest Relations - Jumeirah Zabeel Saray

Jumeirah
United Arab Emirates
Full timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Guest service","Communication","Complaint handling","Cross-cultural interaction","Professionalism"]

Serve as a warm, personalized ambassador for guests at Jumeirah Zabeel Saray, greeting and escorting visitors and anticipating needs to deliver tailored service. Handle guest interactions professionally, recognizing and resolving concerns promptly to ensure satisfaction. Join a multi-cultural Guest Relations team at a luxury 5-star resort while using tools such as Microsoft Office and Opera (Cloud) to support smooth service delivery.

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FursaFursa
Jumeirah
Jumeirah
1 month ago

Lobby Ambassador - Guest Relations - Jumeirah Zabeel Saray

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a warm, personalized ambassador for guests at Jumeirah Zabeel Saray, greeting and escorting visitors and anticipating needs to deliver tailored service. Handle guest interactions professionally, recognizing and resolving concerns promptly to ensure satisfaction. Join a multi-cultural Guest Relations team at a luxury 5-star resort while using tools such as Microsoft Office and Opera (Cloud) to support smooth service delivery.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Greet and escort guests with a warm, personalized welcome
  • •Anticipate guest needs and deliver tailored services
  • •Carry out tasks while maintaining smooth and professional interactions with guests
  • •Recognize and resolve guest concerns promptly to ensure satisfaction
  • •Support the Guest Relations team at Jumeirah Zabeel Saray

Pay and Benefits

Perks:Health InsuranceLife InsuranceShared AccommodationLearning BudgetFlight

Key Requirements

  • •1-2 years of experience in the same role with a luxury 5-star property
  • •Experience in the UAE is desirable
  • •Strong knowledge of Microsoft Office products
  • •Opera (Cloud) proficiency
  • •Confidently handling guest complaints in a multi-cultural environment; proficient in English
Experience:1-2 yearsLuxury hospitality5-star hospitality
Skills:Guest serviceCommunicationComplaint handlingCross-cultural interactionProfessionalism
Languages:English
Tech Stack:Microsoft OfficeOpera (Cloud)

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn