Care Advisor (Sinelfil, LB)

Allianz
Lebanon
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Customer-oriented focus","Communication","Problem-solving","Sympathetic support","Data governance"]

Handle inbound customer inquiries by phone using standard scripts and procedures, ensuring calls are answered within set time benchmarks. Provide high-quality support to clients and medical providers, including guidance on authorization status and product/card eligibility. Coordinate with Care Center supervisors and precertification teams, resolve customer issues, complete clerical follow-ups, and report complaints related to communication/authorization processes. Work with AI, machine learning, data analytics, and cloud tools while following data governance and ethical standards.

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FursaFursa
Allianz
Allianz
2 days ago

Care Advisor (Sinelfil, LB)

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Last checked: 22 minutes agoStatus: Live

Job Summary

Handle inbound customer inquiries by phone using standard scripts and procedures, ensuring calls are answered within set time benchmarks. Provide high-quality support to clients and medical providers, including guidance on authorization status and product/card eligibility. Coordinate with Care Center supervisors and precertification teams, resolve customer issues, complete clerical follow-ups, and report complaints related to communication/authorization processes. Work with AI, machine learning, data analytics, and cloud tools while following data governance and ethical standards.
Location: Lebanon
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound calls within predetermined time scales and benchmarks, ensuring clients are handled efficiently with no delay.
  • •Assist and inform clients and medical providers about authorization status/response and related product/card eligibility and network information.
  • •Manage and resolve customer issues, providing sympathetic support and advice as appropriate while ensuring customer satisfaction and call quality.
  • •Follow communication/update expectations and internal procedures, and coordinate with Care Center supervisors and precertification managers/assistant managers.
  • •Complete clerical call follow-ups (e.g., filling paperwork), analyze problem components, report complaints in writing, and suggest improvements to office processes and workflows.

Key Requirements

  • •Relevant university degree.
  • •1–2 years’ experience in a call centre or customer services environment; exposure to TPA, hospitals, or medical centers is a plus.
  • •Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation/research skills.
  • •Fluency in Arabic, English, and French.
  • •Legally permitted to work in the country of operations.
Experience:1-2 yearsCall centersCustomer servicesHealthcare
Education:Bachelor's
Skills:Customer-oriented focusCommunicationProblem-solvingSympathetic supportData governance
Languages:ArabicEnglishFrench
Tech Stack:MS OfficeExcelWordOutlookPowerPointInternet navigationAIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn