Customer Success Manager - Ads Solutions

OpenAI
Munich
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Ownership","Accountability"]

Own relationships with a portfolio of advertising partners and guide them through onboarding and campaign launches on OpenAI’s ads platform. Analyze campaign performance to deliver clear, actionable recommendations and identify opportunities to expand partnerships through increased product adoption. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, surface advertiser feedback, and help build scalable processes for long-term partner growth.

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FursaFursa
OpenAI
OpenAI
2 months ago

Customer Success Manager - Ads Solutions

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Last checked: 9 minutes agoStatus: Live

Job Summary

Own relationships with a portfolio of advertising partners and guide them through onboarding and campaign launches on OpenAI’s ads platform. Analyze campaign performance to deliver clear, actionable recommendations and identify opportunities to expand partnerships through increased product adoption. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, surface advertiser feedback, and help build scalable processes for long-term partner growth.
Location: Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own relationships with a portfolio of advertising partners as their primary point of contact.
  • •Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
  • •Analyze campaign performance and provide actionable recommendations to improve outcomes.
  • •Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • •Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and improve platform value.

Key Requirements

  • •5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
  • •Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • •Comfort interpreting performance data and translating insights into strategic recommendations.
  • •Experience with data querying (e.g. SQL, advanced excel/GSheet).
  • •Ability to communicate clearly and build trust with both technical and non-technical stakeholders.
Experience:5+ yearsDigital advertisingAdtech
Skills:CommunicationStakeholder managementProblem-solvingOwnershipAccountability
Tech Stack:SQLExcelGoogle Sheets

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor