Key Account Manager | E-commerce

Manage and grow key eCommerce accounts by building strong client relationships and serving as the primary point of contact. Own account revenue performance through upselling, cross-selling, and identifying new opportunities. Monitor KPIs and conversion/traffic trends, coordinate with marketing, product, and operations on campaigns and launches, and ensure timely product/service delivery. Handle contract renewals and negotiations, oversee payment reconciliations, and maintain compliance with brand and online retail standards.