Key Account Manager | E-commerce

Apparel Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Client relationship management","Negotiation","Analytical thinking","Reporting","Cross-functional collaboration"]

Manage and grow key eCommerce accounts by building strong client relationships and serving as the primary point of contact. Own account revenue performance through upselling, cross-selling, and identifying new opportunities. Monitor KPIs and conversion/traffic trends, coordinate with marketing, product, and operations on campaigns and launches, and ensure timely product/service delivery. Handle contract renewals and negotiations, oversee payment reconciliations, and maintain compliance with brand and online retail standards.

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FursaFursa
Apparel Group
Apparel Group
1 month ago

Key Account Manager | E-commerce

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Last checked: 15 hours agoStatus: Live

Job Summary

Manage and grow key eCommerce accounts by building strong client relationships and serving as the primary point of contact. Own account revenue performance through upselling, cross-selling, and identifying new opportunities. Monitor KPIs and conversion/traffic trends, coordinate with marketing, product, and operations on campaigns and launches, and ensure timely product/service delivery. Handle contract renewals and negotiations, oversee payment reconciliations, and maintain compliance with brand and online retail standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and nurture relationships with key eCommerce clients, serving as the primary point of contact for account needs.
  • •Develop and execute strategies to increase key account revenue through upselling, cross-selling, and opportunity identification.
  • •Monitor and analyze account performance metrics (traffic, conversion rates, sales) and drive actionable improvements.
  • •Coordinate campaign management with internal teams to plan and execute promotions, product launches, and pricing strategies.
  • •Manage contract renewals and negotiations, including handling payment reconciliations and ensuring compliance with brand and online retail standards.

Key Requirements

  • •5-7 years of experience in account management, sales, or client services, preferably in the eCommerce or digital retail sector.
  • •Proven ability to manage key accounts and drive revenue growth through upselling and cross-selling.
  • •Strong analytical skills to monitor performance metrics and create actionable insights to improve results.
  • •Experience coordinating campaign management with internal teams (marketing, product, and operations).
  • •Comfort managing contract renewals and negotiations and ensuring compliance with brand and online retail standards.
Experience:5-7 yearsECommerceDigital retail
Education:Bachelor's
Skills:Client relationship managementNegotiationAnalytical thinkingReportingCross-functional collaboration

Company Brief

Apparel Group
Apparel Group is a global fashion and lifestyle retail conglomerate operating a portfolio of international and homegrown brands across store and online channels, managing franchising, wholesale and retail operations across the Middle East, Asia and beyond.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn