Customer Specialist - Full Time

CarMax
Canada
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience by guiding customers through the car-buying and selling process, including sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic assessments, manage inventory check-in and scanning, and handle paperwork, payments, and repair order invoicing. Coordinate service appointments while following CarMax Environmental, Health and Safety requirements to keep the experience seamless and transparent.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling process, including sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic assessments, manage inventory check-in and scanning, and handle paperwork, payments, and repair order invoicing. Coordinate service appointments while following CarMax Environmental, Health and Safety requirements to keep the experience seamless and transparent.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to ensure a seamless experience.
  • •Assess vehicle condition and cosmetic details for CarMax quality standards and communicate findings.
  • •Handle inventory check-in, daily scanning, and reconciliation to support operational accuracy.
  • •Manage administrative tasks including paperwork, auditing documents, and processing payments.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while collaborating across teams.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document findings for Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Maintain attention to detail while handling administrative tasks like printing reports and managing transaction paperwork.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn