Claims Services Processing Analyst with Spanish

Aon
Krakow
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Attention to detail","Analytical thinking","Creative problem-solving","Time management","Organizational skills","Communication adaptability","Ability to work under deadlines"]

Process and manage FNOL (First Notice of Loss) by registering new claims, setting them up in internal systems, and verifying claim documentation. Assess coverage against policy terms and internal guidelines, respond to client and stakeholder queries on claim status and next steps, and ensure files are complete and accurately documented. Contribute to automation, transition, and migration projects, propose improvements to tools and documentation, and support training for new joiners and less experienced colleagues.

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FursaFursa
Aon
Aon
1 week ago

Claims Services Processing Analyst with Spanish

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Process and manage FNOL (First Notice of Loss) by registering new claims, setting them up in internal systems, and verifying claim documentation. Assess coverage against policy terms and internal guidelines, respond to client and stakeholder queries on claim status and next steps, and ensure files are complete and accurately documented. Contribute to automation, transition, and migration projects, propose improvements to tools and documentation, and support training for new joiners and less experienced colleagues.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Handle the FNOL process, including claim registration and setup of new claims in internal systems.
  • •Verify and analyze claim documentation and assess coverage in line with policy terms and internal guidelines.
  • •Respond to client and stakeholder queries about claim status and next steps while maintaining compliant, documented claim files.
  • •Participate in projects to improve and automate claims processes, including transition and migration activities.
  • •Propose and implement process, tool, and documentation improvements; train new joiners and support less experienced colleagues.

Key Requirements

  • •Experience in insurance claims handling or strong motivation to develop in claims.
  • •Good knowledge of the insurance market and basic understanding of insurance products.
  • •Very good MS Office knowledge, especially Excel.
  • •Ability to analyze cases and processes to identify improvement opportunities.
  • •Excellent attention to detail with strong analytical skills to identify and respond to claim-related risks.
Experience:Insurance claimsInsuranceInsurance productsProcess improvement
Skills:Attention to detailAnalytical thinkingCreative problem-solvingTime managementOrganizational skillsCommunication adaptabilityAbility to work under deadlines
Languages:EnglishSpanish
Tech Stack:MS OfficeExcelInternal systems

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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