ServiceNow - Technical Consultant_Security Admin

NTT
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Strategic thinking","Communication","Presentation","Stakeholder management","Ability to work independently"]

Lead the design and delivery of scalable ServiceNow CSM solutions, guiding enterprise implementations end-to-end. Provide hands-on expertise across Case Management, Knowledge Management, Entitlements, and Customer Onboarding, including deep understanding of CSM data models and workflows. Architect and manage real-time integrations using REST/SOAP APIs, IntegrationHub, and MID Server, while applying ITSM/ITIL-aligned processes for incidents, problems, changes, and service catalog.

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FursaFursa
NTT
NTT
6 days ago

ServiceNow - Technical Consultant_Security Admin

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the design and delivery of scalable ServiceNow CSM solutions, guiding enterprise implementations end-to-end. Provide hands-on expertise across Case Management, Knowledge Management, Entitlements, and Customer Onboarding, including deep understanding of CSM data models and workflows. Architect and manage real-time integrations using REST/SOAP APIs, IntegrationHub, and MID Server, while applying ITSM/ITIL-aligned processes for incidents, problems, changes, and service catalog.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable ServiceNow CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Oversee interoperability and ensure seamless data flow across platforms.
  • •Apply ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •8+ years of ServiceNow experience with 4+ years of CSM experience.
  • •Hands-on expertise across ServiceNow CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Strong understanding of ServiceNow architecture and CSM data models, including case lifecycle and customer workflows.
  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •CIS – CSM certification (required).
Experience:8+ years
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:Strategic thinkingCommunicationPresentationStakeholder managementAbility to work independently
Certifications:CIS - CSM
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingREST APIsSOAP APIsIntegrationHubMID ServerIntegration workflowsJavaScriptGlideScriptFlow DesignerServiceNow StudioCRMERPITSMITILAgile

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn