Strategy & Program Manager, Scaled Account Management

Adyen
Amsterdam
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5-7 yearsSkills: ["Design thinking","Analytical thinking","Stakeholder management","Cross-functional collaboration","Adaptability"]

Lead the transformation of pooled “one-to-many” account management by designing and driving global systems, processes, and programs. Use design thinking and AI/automation to create scalable, low-touch, self-service workflows for pooled AM teams. Partner with internal pooled account leadership and senior commercial stakeholders to pilot, measure, and scale operating models across regions, ensuring adoption by all account teams.

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Adyen
Adyen
11 hours ago

Strategy & Program Manager, Scaled Account Management

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the transformation of pooled “one-to-many” account management by designing and driving global systems, processes, and programs. Use design thinking and AI/automation to create scalable, low-touch, self-service workflows for pooled AM teams. Partner with internal pooled account leadership and senior commercial stakeholders to pilot, measure, and scale operating models across regions, ensuring adoption by all account teams.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Director level

Key Responsibilities

  • •Design, implement, and drive adoption of automated, low-touch, and self-service solutions for one-to-many pooled account management.
  • •Apply design thinking and AI/automation to re-imagine systems and processes and build scalable workflows.
  • •Shape global pooled operating model programs so pilots can be scaled and adopted by all account teams.
  • •Advocate for pooled account manager needs internally to ensure processes and programs address their challenges.
  • •Serve on the global pool operating model leadership team alongside senior commercial leaders.

Key Requirements

  • •5-7 years’ experience in a client-facing and business operations role (e.g., Account Management, Sales/Business Operations, or Business Development) focused on scaled or pooled customer segments.
  • •Strong program or project management background, leading complex cross-functional initiatives from concept to execution and adoption.
  • •Experience with design thinking to solve business problems through systems and process design.
  • •Experience designing and implementing AI, automation, and CRM tools (e.g., Salesforce or similar).
  • •Excellent communication and senior stakeholder management to influence decisions across cross-functional teams.
Experience:5-7 yearsPaymentsFintechCRM
Skills:Design thinkingAnalytical thinkingStakeholder managementCross-functional collaborationAdaptability
Languages:English
Tech Stack:AIAutomationCRMSalesforce

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn