Customer Success Manager - SAP Next Gen - Academy for Customer Success - SOUTH AFRICA (Woodmead, ZA, 2148)

SAP
South Africa
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Adaptability","Problem-solving"]

Serve as a customer-facing Customer Success Manager for the SAP Academy for Customer Success, guiding customers through their business journey with SAP Cloud solutions. You’ll complete a 10-month learn-apply program with classroom and field phases, build solution/industry knowledge, drive retention and value realization, and work as a strategic point of contact across the customer lifecycle—from deal signature through provisioning, monitoring, and business-case achievement.

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FursaFursa
SAP
SAP
7 hours ago

Customer Success Manager - SAP Next Gen - Academy for Customer Success - SOUTH AFRICA (Woodmead, ZA, 2148)

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a customer-facing Customer Success Manager for the SAP Academy for Customer Success, guiding customers through their business journey with SAP Cloud solutions. You’ll complete a 10-month learn-apply program with classroom and field phases, build solution/industry knowledge, drive retention and value realization, and work as a strategic point of contact across the customer lifecycle—from deal signature through provisioning, monitoring, and business-case achievement.
Location: South Africa
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Successfully complete a 10-month learn-apply program with classroom and field phases leading into a direct CSM role.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products in your assigned solution portfolio.
  • •Oversee customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Serve as the strategic point of contact for customers and leverage SAP resources to maintain overall customer health.
  • •Build skills in solution/industry knowledge and value realization, including SAP Business Transformation Management (BTM) topics.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and resolve issues/escalations to ensure customer satisfaction and continuity.
  • •Cooperative approach to internal and external working relationships.
  • •Strong ability to learn quickly, adapt to changing environments, and apply knowledge to deliver results.
  • •Proficiency in English and Italian.
Experience:2-3 years
Skills:Strategic guidanceIssue resolutionEscalation managementAdaptabilityProblem-solving
Languages:EnglishItalian

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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