Wise

2 weeks ago

HRIS Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own tier-2 HRIS support for global People platforms, resolving complex troubleshooting cases and delivering workflow optimization initiatives across Workday, SmartRecruiters, Absorb, and Visier. Monitor integration and data pipeline health, investigate root causes, and keep runbooks and internal wikis accurate. Partner with the People Tech Scale squad to shift from reactive support to disciplined engineering practices, including training and mentoring L1 technicians.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle advanced tier-2 support tickets, troubleshooting complex or undocumented application bugs and implementing long-term fixes.
•Initiate and deliver platform improvement projects to streamline applicant workflows and optimize learning management paths while reducing manual intervention.
•Monitor technical data pipelines and check integration sync health to identify root causes in data flow exceptions.
•Maintain queue health by identifying requests requiring a larger lift and transitioning them to the Jira Software board to protect team capacity.
•Update runbooks and internal wikis with accurate technical setup parameters, and contribute to training, onboarding, and mentoring L1 technicians.

Pay and Benefits

Salary: INR 805,000 - 1,323,000 annually

Perks:Learning Budget

Key Requirements

•2–3 years of experience configuring, administering, or providing tier-2 support for global People platforms (Workday, SmartRecruiters, Absorb, or similar).
•Practical experience troubleshooting system integrations and resolving data flow issues between connected applications.
•Strong troubleshooting skills for issues that go beyond standard vendor documentation steps.
•High proficiency using Jira Service Management, Jira Software, and Confluence while managing both tickets and projects.
•Clear written and verbal communication, translating complex application logic into simple language for people teams.

Experience:2-3 years

Skills:TroubleshootingProblem-solvingCommunicationSelf-directedKnowledge sharing

Certifications:Workday ProWorkday CoreSmartRecruiters configuration badgesITIL Foundation

Languages:English

Tech Stack:WorkdaySmartRecruitersAbsorbVisierJira Service ManagementJira SoftwareConfluenceJiraWorkato

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Wise

2 weeks ago

HRIS Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle advanced tier-2 support tickets, troubleshooting complex or undocumented application bugs and implementing long-term fixes.
•Initiate and deliver platform improvement projects to streamline applicant workflows and optimize learning management paths while reducing manual intervention.
•Monitor technical data pipelines and check integration sync health to identify root causes in data flow exceptions.
•Maintain queue health by identifying requests requiring a larger lift and transitioning them to the Jira Software board to protect team capacity.
•Update runbooks and internal wikis with accurate technical setup parameters, and contribute to training, onboarding, and mentoring L1 technicians.

Pay and Benefits

Salary: INR 805,000 - 1,323,000 annually

Perks:Learning Budget

Key Requirements

•2–3 years of experience configuring, administering, or providing tier-2 support for global People platforms (Workday, SmartRecruiters, Absorb, or similar).
•Practical experience troubleshooting system integrations and resolving data flow issues between connected applications.
•Strong troubleshooting skills for issues that go beyond standard vendor documentation steps.
•High proficiency using Jira Service Management, Jira Software, and Confluence while managing both tickets and projects.
•Clear written and verbal communication, translating complex application logic into simple language for people teams.

Experience:2-3 years

Skills:TroubleshootingProblem-solvingCommunicationSelf-directedKnowledge sharing

Certifications:Workday ProWorkday CoreSmartRecruiters configuration badgesITIL Foundation

Languages:English

Tech Stack:WorkdaySmartRecruitersAbsorbVisierJira Service ManagementJira SoftwareConfluenceJiraWorkato

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor