Director of Hospitality, Retail Experiences

Lead the customer-facing food and beverage experience across Capital One Café and Branch hospitality networks. Own the Café F&B program vision, menu and offering innovation, and operating standards to deliver premium guest experiences nationwide. Manage a third-party operator’s performance, quality, and SLAs, and integrate hospitality strategy into marketing, PR, seasonal campaigns, and in-cafe events. Lead a small internal team and manage budget, KPIs, and OKRs.