Continuous Improvement Lead

Discover Financial
Nottingham
Workplace: HybridFull timeFunction: Industrial, Process & Manufacturing EngineeringExperience: 2+ yearsSkills: ["Analytical mindset","Problem-solving","Communication","Stakeholder influencing","Decision making"]

Lead cross-departmental continuous improvement initiatives that translate operational strategy into measurable gains across customer experience, waste reduction, and contact-centre performance. Build multi-faceted business cases, partner with technology and outsourced suppliers, and influence senior stakeholders. Apply analytical problem-solving using Lean and Six Sigma (including statistical and process methodologies) to review end-to-end processes, drive root-cause improvements, and deliver change backed by data.

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FursaFursa
Discover Financial
Discover Financial
2 days ago

Continuous Improvement Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead cross-departmental continuous improvement initiatives that translate operational strategy into measurable gains across customer experience, waste reduction, and contact-centre performance. Build multi-faceted business cases, partner with technology and outsourced suppliers, and influence senior stakeholders. Apply analytical problem-solving using Lean and Six Sigma (including statistical and process methodologies) to review end-to-end processes, drive root-cause improvements, and deliver change backed by data.
Location: Nottingham
Workplace: Hybrid
Employment Type: Full time
Job Function: Industrial, Process & Manufacturing Engineering
Seniority: Mid level

Key Responsibilities

  • •Translate operational strategy into improvement opportunities.
  • •Drive prioritized initiatives across Bold Goals and Vision and act as the key Ops point of contact.
  • •Build and refine multi-faceted, cross-department business cases to improve customer outcomes in the contact centre.
  • •Partner with technology, outsourced suppliers, and teams to deliver operational improvements.
  • •Review end-to-end processes, eliminate waste, and introduce innovation using continuous improvement methodologies and data-backed insights.

Pay and Benefits

Perks:PensionAnnual BonusAnnual LeavePrivate MedicalParental LeaveLearning Budget

Key Requirements

  • •Minimum of two years using a structured methodology such as Lean or Six Sigma, with Green/Black Belt advantageous.
  • •Strong analytical mindset with the ability to interpret raw data and spot trends and opportunities.
  • •Experience understanding operational processes, systems and technologies across multiple lines of business.
  • •Ability to perform root cause analysis and solve problems for the business.
  • •Managed strategic process design, process improvements, or continuous improvement initiatives.
Experience:2+ yearsLendingContact centreRegulated environment
Skills:Analytical mindsetProblem-solvingCommunicationStakeholder influencingDecision making
Certifications:Green BeltBlack Belt
Tech Stack:Statistical analysisBusiness Process ManagementLeanSix SigmaRoot cause analysis

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn