Customer Service Delivery Advocate

Carvana
Wichita
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-facing service","Safe driving","Teamwork","Self-motivation","Detail-oriented paperwork"]

Deliver vehicles to customers’ doors using custom car haulers, ensuring safe operation, clean presentation, and proper loading/unloading. Complete customer paperwork and maintain accurate notes in the customer tracking system. You’ll inspect equipment for safety, drive with a clean record, and support customer happiness while working rotating weekday/weekend shifts. The role includes training, performance-based pay growth, and location-specific incentive programs.

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FursaFursa
Carvana
Carvana
1 day ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, ensuring safe operation, clean presentation, and proper loading/unloading. Complete customer paperwork and maintain accurate notes in the customer tracking system. You’ll inspect equipment for safety, drive with a clean record, and support customer happiness while working rotating weekday/weekend shifts. The role includes training, performance-based pay growth, and location-specific incentive programs.
Location: Wichita
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers with training provided.
  • •Load/unload and inspect vehicles and the car-hauler to ensure safe to drive.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy.
  • •Maintain a clean, safe, and professional experience for customers throughout delivery and documentation.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveWellness Stipend

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Perform physically demanding tasks including loading/unloading vehicles and lifting/carrying/pulling up to 50 lbs.
  • •Must obtain a Notary in your local jurisdiction within the first 90 days of employment.
  • •All applicants must pass a drug test and obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer-facing serviceSafe drivingTeamworkSelf-motivationDetail-oriented paperwork
Licenses:Notary (local jurisdiction)Chauffeur’s license (certain states)Vehicle Verifier license (California)Salesperson license (Nevada, Tennessee, Virginia)Valid driver’s license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn