Service Operator

CarMax
Florida
Workplace: OnsiteFull timeUSD 18.9 - 18.9 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Active listening","Customer service orientation","Collaboration"]

Support CarMax’s Service Department by assisting customers in person and by phone before, during, and after service or repairs. Answer and route incoming service calls, help Service Consultants and Customer Advisors with accurate information, schedule appointments, and perform reminder and follow-up calls. Maintain compliant records by filing repair orders daily and auditing sublet invoices and loaner logs while following EH&S requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support CarMax’s Service Department by assisting customers in person and by phone before, during, and after service or repairs. Answer and route incoming service calls, help Service Consultants and Customer Advisors with accurate information, schedule appointments, and perform reminder and follow-up calls. Maintain compliant records by filing repair orders daily and auditing sublet invoices and loaner logs while following EH&S requirements.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Make reminder and follow-up calls, including contacting customers with repair requests and maintaining accurate documentation.
  • •Audit sublet invoices and monitor loaner logs, file repair orders daily, and follow EH&S requirements to keep the work area clean.

Pay and Benefits

Salary: USD 18.9 hourly
Perks:Paid LeavePaid HolidaysPaid Sick

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening to build trust and rapport.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability for nights, weekends, holidays, and extended shifts.
Skills:CommunicationInterpersonal skillsActive listeningCustomer service orientationCollaboration
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn