Customer Service & Sales Support

Avery Dennison
Japan
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: associatesSkills: ["Communication","Customer focus","Self-driven","Problem analysis","Integrity"]

Provide customer service by processing internal and external customer orders, coordinating order details (availability, lead times, status, delays), and supporting sales targets. Serve customers with friendly, professional service, build product and application knowledge, prepare and manage customer samples, issue invoices, and participate in sales meetings. Coordinate with Sales/Marketing, Logistics, Supply Chain, and Operations, handle complaints, and support inventory and delivery/metric reporting.

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Avery Dennison
Avery Dennison
1 week ago

Customer Service & Sales Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide customer service by processing internal and external customer orders, coordinating order details (availability, lead times, status, delays), and supporting sales targets. Serve customers with friendly, professional service, build product and application knowledge, prepare and manage customer samples, issue invoices, and participate in sales meetings. Coordinate with Sales/Marketing, Logistics, Supply Chain, and Operations, handle complaints, and support inventory and delivery/metric reporting.
Location: Japan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Enter and coordinate customer orders, including processing, availability, lead times, order status, and delays.
  • •Provide friendly, professional customer service and sales support.
  • •Develop knowledge of company products, processes, and technical aspects of products and applications.
  • •Prepare customer samples in Japan, send them timely, and manage sample inventory.
  • •Liaise with Sales/Marketing, Logistics, Supply Chain, and Operations; coordinate complaints and support inventory and delivery-to-promise metrics.

Key Requirements

  • •Associate's degree required.
  • •At least three years of customer service and/or sales support experience in a manufacturing or industrial environment.
  • •Exposure to sales or supply chain/logistics is well regarded.
  • •Essential technical skills including understanding business processes linking customer orders, production planning, sales support, and customer delivery.
  • •ERP experience is preferred (e.g., MFGPro, Oracle, SAP), with strong computer skills (Windows, Google, Excel spreadsheets).
Experience:3+ yearsManufacturingIndustrial environment
Education:Associate's
Skills:CommunicationCustomer focusSelf-drivenProblem analysisIntegrity
Languages:JapaneseEnglish
Tech Stack:ERPMFGProOracleSAPWindowsGoogleExcelExcel Spreadsheets

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn