Lead CSR/Teller - Ypsilanti Township MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Sound judgment","Leadership"]

Provide excellent customer service as the most complex CSR/Teller, using independent judgment to address needs, resolve issues, and maintain confidentiality. Perform cash-handling and daily office responsibilities, including balancing records and supporting monthly cash counts and FCA requests with the Financial Center Manager. Serve as a trusted resource for customers and the team, refer customers to appropriate partners for consultative conversations, and assist in training newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller - Ypsilanti Township MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service as the most complex CSR/Teller, using independent judgment to address needs, resolve issues, and maintain confidentiality. Perform cash-handling and daily office responsibilities, including balancing records and supporting monthly cash counts and FCA requests with the Financial Center Manager. Serve as a trusted resource for customers and the team, refer customers to appropriate partners for consultative conversations, and assist in training newly hired Customer Service Representatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver the most complex customer service duties, deepening relationships and addressing customer needs through active listening and follow-up.
  • •Handle customer correspondence responsively and maintain confidentiality of customer business.
  • •Perform daily office responsibilities, ensure monthly cash counts are completed, and assist with gathering and reporting monthly FCA requests.
  • •Maintain balanced records in line with policy by finding and correcting outages and assisting others as needed.
  • •Identify customer needs during outreach and refer customers to Bankers and business partners; assist in training newly hired Customer Service Representatives.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience and the ability to handle cash responsibilities.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and work with established guidelines and dress code.
  • •Flexibility in scheduling and strong initiative/sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionSound judgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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