Harvey

3 weeks ago

Customer Success Manager, Mid-Market, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own value realization and end-to-end commercial renewal for a mid-market portfolio, serving as a trusted expert who integrates AI into lawyers’ daily workflows. Guide onboarding, training, and adoption, build relationships with users and economic buyers, and run renewal planning, forecasting, negotiations, and retention targets. Monitor health and churn risk, quantify ROI, and coordinate cross-functionally with Sales, Deal Desk, Legal, Finance, Product, and Engineering to drive renewals and expansion.

Location: Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Integrate Harvey into customer workflows, guide administrators with best practices, and ensure optimal adoption of AI solutions.
•Run training and enablement with end users and position Harvey as essential to strategic legal work.
•Own the full renewal lifecycle: build renewal timelines, forecast accurately, lead commercial conversations, negotiate terms, and close on or ahead of schedule.
•Monitor account health, identify at-risk accounts early, execute churn-mitigation plans, and quantify ROI/outcomes in business terms.
•Coordinate with Sales, Deal Desk, Legal, Finance, Product, and Engineering to advance renewals and expansions; partner with Account Executives to find expansion opportunities.

Key Requirements

•3–4+ years in customer-owning roles at tech or SaaS platforms, including direct ownership of renewals, retention, or a commercial/account-management target.
•Track record of delivering against revenue, retention, or net-revenue-retention targets.
•Experience running the renewal motion end to end, including forecasting, building renewal plans, and leading commercial negotiations.
•Strong commercial and negotiation acumen, including comfort discussing pricing and structuring terms to close.
•Account management and portfolio planning experience, including segmentation and revenue-based prioritization; ability to manage at-risk accounts and churn mitigation.

Experience:3+ yearsSaaSCustomer success

Skills:NegotiationRelationship managementRisk managementStakeholder managementCross-functional collaboration

Tech Stack:Agentic AI

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

3 weeks ago

Customer Success Manager, Mid-Market, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Integrate Harvey into customer workflows, guide administrators with best practices, and ensure optimal adoption of AI solutions.
•Run training and enablement with end users and position Harvey as essential to strategic legal work.
•Own the full renewal lifecycle: build renewal timelines, forecast accurately, lead commercial conversations, negotiate terms, and close on or ahead of schedule.
•Monitor account health, identify at-risk accounts early, execute churn-mitigation plans, and quantify ROI/outcomes in business terms.
•Coordinate with Sales, Deal Desk, Legal, Finance, Product, and Engineering to advance renewals and expansions; partner with Account Executives to find expansion opportunities.

Key Requirements

•3–4+ years in customer-owning roles at tech or SaaS platforms, including direct ownership of renewals, retention, or a commercial/account-management target.
•Track record of delivering against revenue, retention, or net-revenue-retention targets.
•Experience running the renewal motion end to end, including forecasting, building renewal plans, and leading commercial negotiations.
•Strong commercial and negotiation acumen, including comfort discussing pricing and structuring terms to close.
•Account management and portfolio planning experience, including segmentation and revenue-based prioritization; ability to manage at-risk accounts and churn mitigation.

Experience:3+ yearsSaaSCustomer success

Skills:NegotiationRelationship managementRisk managementStakeholder managementCross-functional collaboration

Tech Stack:Agentic AI

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor