BlackStone eIT

1 day ago

Application Support Engineer L2 & L3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide L2/L3 support for enterprise applications by monitoring availability and operational health, investigating incidents and errors across logs, integrations, and configurations, and coordinating resolution with internal teams, vendors, and development teams. Support releases and configuration changes with deployment validation and production checks, maintain runbooks/known-error documentation, perform root-cause analysis, and follow security/change control requirements. Coordinate UAT and access for UAE government digital service support.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor application availability and operational health, responding to incidents and service requests.
•Investigate application errors using logs, integrations, and configuration details, coordinating resolution across teams.
•Provide L2/L3 support and manage escalations to vendors or development teams as needed.
•Support approved releases and configuration changes, including deployment validation, UAT coordination, and production checks.
•Maintain application runbooks, known-error records, support procedures, and service catalogue information; perform root-cause analysis and recommend improvements.

Key Requirements

•Minimum 5 years of enterprise application support experience.
•Demonstrable L2/L3 troubleshooting across web, enterprise, or government applications.
•Working knowledge of SQL, application logs, web services/APIs, release support, and ITSM processes.
•ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage.
•Arabic language capability for user and stakeholder coordination, including experience supporting UAE government digital services.

Experience:5+ yearsEnterprise applicationsGovernment servicesWeb applications

Skills:Client communicationDocumentationIncident ownershipRoot-cause analysisCollaboration

Certifications:ITIL 4 Foundation

Languages:Arabic

Tech Stack:SQLITSMWeb servicesAPIsRelease supportUATTDRA

Company Brief

BlackStone eIT

Provides IT consulting and managed services including cloud migration, cybersecurity, and infrastructure support for small and medium-sized businesses, focusing on customized enterprise IT solutions to improve reliability and operational efficiency.

Industry: Consulting

Website

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BlackStone eIT

1 day ago

Application Support Engineer L2 & L3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor application availability and operational health, responding to incidents and service requests.
•Investigate application errors using logs, integrations, and configuration details, coordinating resolution across teams.
•Provide L2/L3 support and manage escalations to vendors or development teams as needed.
•Support approved releases and configuration changes, including deployment validation, UAT coordination, and production checks.
•Maintain application runbooks, known-error records, support procedures, and service catalogue information; perform root-cause analysis and recommend improvements.

Key Requirements

•Minimum 5 years of enterprise application support experience.
•Demonstrable L2/L3 troubleshooting across web, enterprise, or government applications.
•Working knowledge of SQL, application logs, web services/APIs, release support, and ITSM processes.
•ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage.
•Arabic language capability for user and stakeholder coordination, including experience supporting UAE government digital services.

Experience:5+ yearsEnterprise applicationsGovernment servicesWeb applications

Skills:Client communicationDocumentationIncident ownershipRoot-cause analysisCollaboration

Certifications:ITIL 4 Foundation

Languages:Arabic

Tech Stack:SQLITSMWeb servicesAPIsRelease supportUATTDRA

Company Brief

BlackStone eIT

Industry: Consulting

Website