NTT

1 month ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide L2 application support in Guadalajara, performing detailed analysis to resolve production issues. Support product servers and clients on cutting-edge platforms, help with code fixes and rigorous testing, and enhance application performance. Collaborate with team members and development teams to provide technical feedback. Conduct detailed RCA for production issues and implement corrective actions, contributing to continuous improvement and delivery.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L2 issue resolution support with detailed analysis.
•Assist with code fixes and rigorous testing when required.
•Support product servers and clients on cutting-edge platforms.
•Contribute to continuous improvement and continuous delivery.
•Perform detailed RCA of production issues and implement corrective actions.

Key Requirements

•3+ years of relevant experience in application maintenance and support.
•Strong knowledge of Unix and SQL.
•Knowledge of scripting languages.
•Experience with a programming language, preferably Java.
•Ability to collaborate in a global environment with strong communication skills.

Experience:3+ yearsApplication supportApplication maintenance

Skills:CollaborationCommunicationTechnical feedbackProblem-solvingPerformance improvement

Tech Stack:UnixSQLScriptingJava

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT