Customer Service Manager - (H/F)

Thales
France
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Listening","Persuasion"]

Own strategic customer accounts and manage the full lifecycle of selling and implementing services, from understanding needs through contract signature and ensuring delivery effectiveness. Drive service portfolio growth for Air Forces—PE3A across Europe, the Americas, Africa, and Asia, meeting order targets and managing financial performance. Coordinate project execution for sold support services and deliver regular management reporting.

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FursaFursa
Thales
Thales
2 days ago

Customer Service Manager - (H/F)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own strategic customer accounts and manage the full lifecycle of selling and implementing services, from understanding needs through contract signature and ensuring delivery effectiveness. Drive service portfolio growth for Air Forces—PE3A across Europe, the Americas, Africa, and Asia, meeting order targets and managing financial performance. Coordinate project execution for sold support services and deliver regular management reporting.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage strategic client accounts from needs understanding to contract signature and service effectiveness verification.
  • •Lead the end-to-end sales process for services, from opportunity detection through contract signing, including partner settings.
  • •Achieve order targets while ensuring financial control (revenue and margin) for assigned business.
  • •Map client needs and decision processes to guide negotiations and identify operational/technical needs to support service offerings.
  • •Ensure customer satisfaction by coordinating follow-up of delivered services, including coordination with deployment teams and related flows; provide regular reporting and reviews.
  • •Drive project implementation oversight for contract support, including coordination of spare parts and repairs; handle occasional travel in France and very frequent international travel.
Travel: High travel

Key Requirements

  • •BAC+5 in business or engineering
  • •Experience in commerce or a client-relationship focused role
  • •Prospecting to develop new service business
  • •Commercial negotiation in complex and strategic contexts
  • •Project management experience, including leading long sales cycles in an international environment (defense and/or aeronautics domain preferred)
Experience:DefenseAerospaceInternationalServices
Education:Bachelor's
Skills:CommunicationListeningPersuasion

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn