Senior Customer Support Specialist - Belgium

Alan
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Ownership","Autonomy","Growth mindset","Client-facing communication","Problem-solving"]

Own the onboarding and ongoing admin support for a portfolio of key accounts, ensuring smooth operational excellence and long-term satisfaction. You’ll train and onboard admins on Alan workflows (affiliations, payroll, invoicing, billing), handle complex escalations, prevent risks before they impact members, and continuously improve the playbooks and processes that scale your function.

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Alan
Alan
1 day ago

Senior Customer Support Specialist - Belgium

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the onboarding and ongoing admin support for a portfolio of key accounts, ensuring smooth operational excellence and long-term satisfaction. You’ll train and onboard admins on Alan workflows (affiliations, payroll, invoicing, billing), handle complex escalations, prevent risks before they impact members, and continuously improve the playbooks and processes that scale your function.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure operational excellence and outstanding admin experience across a portfolio of 5 to 10 key accounts
  • •Train and onboard admins on Alan’s product, workflows, and best practices (affiliation lifecycle, payroll, invoicing)
  • •Provide end-to-end admin support: handle requests, investigate issues, coordinate internally, and drive timely resolutions
  • •Manage complex or sensitive admin conversations, including objections and escalations, with clarity and empathy
  • •Identify recurring pain points and improve documentation, playbooks, tooling, and product feedback; report operations insights at company level

Key Requirements

  • •Full working proficiency in Dutch and English (written and spoken)
  • •Previous customer-facing experience (e.g., Customer Success, teaching, or communication)
  • •Strong ownership and autonomy with comfort navigating fast-paced, complex environments
  • •Excellent structured problem-solving and organization/time-management skills
  • •Ability to manage complex or sensitive conversations with clarity, empathy, and good listening/pedagogic skills
Experience:B2BCustomer-facing
Skills:OwnershipAutonomyGrowth mindsetClient-facing communicationProblem-solving
Languages:DutchEnglish

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor