IT Support Engineer – IT Operations

CleverTap
Mumbai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 1-4 yearsSkills: ["Troubleshooting","Problem-solving","Incident management","Communication","Independent work"]

Provide L1/L2 IT support for employees, resolving issues across laptops, applications, accounts, access, networking, and workplace technology. Troubleshoot Windows/macOS devices, printers, mobile devices, Wi‑Fi/VPN/DNS connectivity, and manage onboarding/offboarding and device provisioning. Configure and maintain endpoints and SaaS tools (e.g., Slack, Zoom, Google Workspace/Microsoft 365), handle ITSM service requests/incidents, and escalate and document for next-level resolution.

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FursaFursa
CleverTap
CleverTap
2 days ago

IT Support Engineer – IT Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide L1/L2 IT support for employees, resolving issues across laptops, applications, accounts, access, networking, and workplace technology. Troubleshoot Windows/macOS devices, printers, mobile devices, Wi‑Fi/VPN/DNS connectivity, and manage onboarding/offboarding and device provisioning. Configure and maintain endpoints and SaaS tools (e.g., Slack, Zoom, Google Workspace/Microsoft 365), handle ITSM service requests/incidents, and escalate and document for next-level resolution.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Deliver L1/L2 IT support for hardware, software, applications, networking, user accounts, and workplace technology.
  • •Troubleshoot and resolve issues across Windows/macOS devices, peripherals and printers, mobile devices, and network connectivity (Wi‑Fi, VPN, DNS).
  • •Manage onboarding/offboarding, user accounts, access, authentication, and device provisioning.
  • •Configure, deploy, maintain, and recover laptops, operating systems, business applications, collaboration tools (Slack/Zoom/Google Workspace/Microsoft 365), and security software.
  • •Manage IT assets and handle service requests/incidents in the ITSM platform with accurate documentation and adherence to IT policies; escalate complex issues and improve the employee support experience.

Key Requirements

  • •1–4 years of experience in IT Support, Helpdesk, Desktop Support, or IT Operations with hands-on support for Windows/macOS environments.
  • •Strong knowledge of IT hardware, software, peripherals, printers, mobile devices, and business applications including user account and access management.
  • •Good understanding of networking fundamentals (IP, DNS, DHCP, Wi‑Fi, VPN) and connectivity troubleshooting.
  • •Strong troubleshooting/problem-solving and incident management skills, with prioritization based on business impact and urgency.
  • •Excellent communication skills to explain technical concepts to non-technical users and collaborate across teams.
Experience:1-4 yearsSaaSTechnology company
Skills:TroubleshootingProblem-solvingIncident managementCommunicationIndependent work
Certifications:ITIL
Tech Stack:WindowsMacOSITSMDNSDHCPWi-FiVPNSlackZoomGoogle WorkspaceMicrosoft 365Jira Service ManagementKeycloakRed Hat SSOIAMJamfKandji

Company Brief

CleverTap
Provides a customer engagement and retention platform that helps businesses analyze user behavior, run personalized campaigns, and optimize mobile and web experiences across the customer lifecycle.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn