Advisor HR - A Shift - Amarillo Harvest

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Planning","Organizational skills","Communication"]

Provide on-site first-point-of-contact support for HR systems and processes, handling case management through ServiceNow plus chat and phone. Manage high-volume walk-up support, resolve first-level HR support requests, monitor HR inboxes, and respond or escalate issues to People Operations leadership and Centers of Excellence. Support routine employee self-service tasks such as address and background check corrections, LOA navigation, and updates to personal information, while helping improve service-level performance.

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Tyson Foods
Tyson Foods
1 day ago

Advisor HR - A Shift - Amarillo Harvest

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide on-site first-point-of-contact support for HR systems and processes, handling case management through ServiceNow plus chat and phone. Manage high-volume walk-up support, resolve first-level HR support requests, monitor HR inboxes, and respond or escalate issues to People Operations leadership and Centers of Excellence. Support routine employee self-service tasks such as address and background check corrections, LOA navigation, and updates to personal information, while helping improve service-level performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for HR systems and processes, handling case management via ServiceNow, chat, and phone.
  • •Provide high-volume walk-up support and resolve first-level support requests for employee self-service needs.
  • •Receive and provide basic navigation support for routine correspondence (e.g., address changes, background check corrections, and employee self-service support).
  • •Monitor HR inboxes, respond directly where possible, and escalate issues to the appropriate People Operations teams and leaders.
  • •Perform HR process support such as intake data, updating team members’ personal information, and LOA support and navigation.

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and experience.
  • •2+ years of relevant customer support experience, including data entry experience.
  • •Intermediate computer skills; must be proficient in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication skills for interacting with a broad range of end users.
  • •Strong customer service, analytical and troubleshooting skills, detail-oriented, and able to work in a fast-paced environment; SAP/HR and Workday familiarity is a plus.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceTroubleshootingPlanningOrganizational skillsCommunication
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor