2 months ago

Middleware - Web & Application Server Administrator

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Last checked: 22 hours agoStatus: Live

Job Summary

Ensure clients’ packaged application technologies (including ERP and middleware) are running reliably by proactively monitoring, investigating, and resolving incidents, service requests, and alerts. Provide L2 second-line support with medium complexity while maintaining SLA compliance, update tickets and log incidents, and execute documented change management. Coordinate with clients and internal teams, coach L1/service desk, contribute to trend analysis, and support maintenance, project work, and disaster recovery activities.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts to keep services running smoothly.
•Provide L2 second-line support with medium complexity while maintaining SLA compliance, including ticket updates and incident logging.
•Coordinate with other teams and clients to extend support when needed.
•Execute changes as part of change management, ensuring proper documentation and approvals.
•Contribute to continuous improvement via trend analysis reports; support automation efforts, initial client escalations, maintenance activities, and disaster recovery functions.

Key Requirements

•Hands-on experience managing platforms, including ERP, middleware, and other business-critical software.
•Moderate experience in managed services, including knowledge of ticketing tools such as ServiceNow.
•Ability to handle multiple tasks, perform change management duties, and lead troubleshooting effectively.
•Ability to plan activities and adapt quickly to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Education:Bachelor's in information technology/computing

Skills:CommunicationActive listeningProblem-solvingAdaptabilityTeamwork

Tech Stack:ServiceNowERPMiddleware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT