Manager, Airport Customer Care (Philadelphia, PA, US)

American Airlines Group
Philadelphia
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Organizational skills","Analytical skills","Multitasking","Delegation"]

Manage day-to-day airport customer service operations, including ticket counter and gate activity across multiple facilities. Ensure efficient resource use to meet operational performance targets, enforce safety and security procedures, and communicate procedural updates for compliance. Oversee staffing requirements, monitor and analyze service trends, and mentor and develop employees. Drive process improvements, manage vendor relationships, support internal audits, and plan and monitor an annual expense budget.

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American Airlines Group
American Airlines Group
1 hour ago

Manager, Airport Customer Care (Philadelphia, PA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage day-to-day airport customer service operations, including ticket counter and gate activity across multiple facilities. Ensure efficient resource use to meet operational performance targets, enforce safety and security procedures, and communicate procedural updates for compliance. Oversee staffing requirements, monitor and analyze service trends, and mentor and develop employees. Drive process improvements, manage vendor relationships, support internal audits, and plan and monitor an annual expense budget.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations including ticket counter and gate activity in multiple facilities
  • •Ensure efficient use of resources to achieve operational performance targets
  • •Enforce company and departmental safety and security procedures and ensure compliance with procedural changes
  • •Review staffing requirements and bid schedules and communicate changes to Customer Service Managers and frontline employees
  • •Mentor and develop employees and identify areas for improvement to implement processes that increase efficiency and productivity

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
  • •3 years’ work experience in Airline Customer Service supervisory
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • •Ability to work rotating shifts including nights, weekends and holidays
  • •Ability to fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Experience:3+ yearsAirline customer service
Education:Bachelor's in Business Management
Skills:LeadershipOrganizational skillsAnalytical skillsMultitaskingDelegation
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookPC software

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn