Thumbtack

2 months ago

Sr Engineering Technical Program Manager - Internal Platform Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the Internal Platform Infrastructure program, coordinating cross-functionally to drive discovery, prioritization, implementation, and operationalization of internal tools. Lead architecture-heavy platform and integration efforts across identity, security, enterprise applications, and data/workflow infrastructure. Manage vendor and third-party technical relationships, evaluate and deploy enterprise AI capabilities, and ensure roadmap execution via OKRs while keeping multiple technical workstreams moving.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Drive end-to-end program management across Business Applications and IT Infrastructure from discovery and prioritization through operationalization.
•Lead architecture-heavy platform and integration programs across CRM, identity, telephony, automation, and data systems including RFCs and design reviews.
•Own vendor and third-party technical relationships: evaluations, pilot design, contract/renewal coordination, technical escalations, and build-vs-buy decisions.
•Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts.
•Coordinate data and workflow infrastructure initiatives (ETL/reverse ETL, system migrations, source-of-truth modeling) and oversee OKR attainment/roadmap execution for Internal Tools Infrastructure.

Key Requirements

•5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders.
•Technical fluency with authentication/identity patterns such as SSO, SCIM, RBAC, and service accounts, plus infrastructure concepts and infrastructure-as-code workflows (AWS, IAM, Terraform).
•Experience leading complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, including APIs and ETL/reverse ETL with source-of-truth modeling.
•Proven vendor management across RFP/RFI, evaluations, pilots, renewals, and escalation management.
•Practical fluency in modern enterprise AI concepts (LLMs, AI agents, tools/skills, MCP/connectors, governance models, security controls, observability, and adoption tracking).

Experience:5+ yearsInfrastructurePlatformEnterprise systemsIT organizationsIdentity & securityData integrationVendor managementEnterprise AILLMs

Skills:Driving alignmentWritten and verbal communicationDecision-making in ambiguous environmentsCross-functional coordination

Tech Stack:SSOSCIMRBACService accountsZero trustAWSIAMTerraformCRMTelephonyAutomationAPIsETLReverse ETLLLMsAI agentsMCPConnectorsObservabilityDevice trust

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

2 months ago

Sr Engineering Technical Program Manager - Internal Platform Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Drive end-to-end program management across Business Applications and IT Infrastructure from discovery and prioritization through operationalization.
•Lead architecture-heavy platform and integration programs across CRM, identity, telephony, automation, and data systems including RFCs and design reviews.
•Own vendor and third-party technical relationships: evaluations, pilot design, contract/renewal coordination, technical escalations, and build-vs-buy decisions.
•Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts.
•Coordinate data and workflow infrastructure initiatives (ETL/reverse ETL, system migrations, source-of-truth modeling) and oversee OKR attainment/roadmap execution for Internal Tools Infrastructure.

Key Requirements

•5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders.
•Technical fluency with authentication/identity patterns such as SSO, SCIM, RBAC, and service accounts, plus infrastructure concepts and infrastructure-as-code workflows (AWS, IAM, Terraform).
•Experience leading complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, including APIs and ETL/reverse ETL with source-of-truth modeling.
•Proven vendor management across RFP/RFI, evaluations, pilots, renewals, and escalation management.
•Practical fluency in modern enterprise AI concepts (LLMs, AI agents, tools/skills, MCP/connectors, governance models, security controls, observability, and adoption tracking).

Experience:5+ yearsInfrastructurePlatformEnterprise systemsIT organizationsIdentity & securityData integrationVendor managementEnterprise AILLMs

Skills:Driving alignmentWritten and verbal communicationDecision-making in ambiguous environmentsCross-functional coordination

Tech Stack:SSOSCIMRBACService accountsZero trustAWSIAMTerraformCRMTelephonyAutomationAPIsETLReverse ETLLLMsAI agentsMCPConnectorsObservabilityDevice trust

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn