Mashreq

2 weeks ago

UAE Nationals only- Senior Personal Banking Advisor-CXC (RBG) - DBC RAK Call Center -Client Experience and Conduct Group

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Deliver exceptional customer experience by handling inbound calls to understand clients’ banking needs and provide service that drives loyalty. Resolve customer issues immediately over the phone, explain banking procedures and products, and convert customer conversations into sales opportunities to meet financial targets. Capture and report customer feedback to support continuous product development, working as part of a call center client experience and conduct group.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty.
•Resolve customer problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain procedures and products over the telephone, and capture/report customer feedback for product development.

Key Requirements

•University graduate (preferably with some finance, banking, or maths component).
•1 - 3 years of experience.
•Bilingual.
•Very customer focused.
•Computer literate with excellent communication and strong listening skills.

Experience:1-3 years

Education:Bachelor's

Skills:Customer focusedExcellent communicationStrong listeningComputer literate

Eligibility

Nationality:UAE National

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

2 weeks ago

UAE Nationals only- Senior Personal Banking Advisor-CXC (RBG) - DBC RAK Call Center -Client Experience and Conduct Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty.
•Resolve customer problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain procedures and products over the telephone, and capture/report customer feedback for product development.

Key Requirements

•University graduate (preferably with some finance, banking, or maths component).
•1 - 3 years of experience.
•Bilingual.
•Very customer focused.
•Computer literate with excellent communication and strong listening skills.

Experience:1-3 years

Education:Bachelor's

Skills:Customer focusedExcellent communicationStrong listeningComputer literate

Eligibility

Nationality:UAE National

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor