Assistant Manager, Service Experience

Samsung
Bangkok
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsEducation: bachelorsSkills: ["Customer-centric","Attention to detail","Presentation skills"]

Oversee the look, feel, and readiness of Samsung service centers across Thailand and Indochina, including layout, zoning, interior design, customer flow, signage, and facility readiness. Lead renovation and improvement projects by coordinating with vendors, property teams, and Suwon to align with global CI standards. Use customer journey mapping and facility audits to drive continuous enhancements that support NPS uplift and the 2026–2027 CX strategy.

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FursaFursa
Samsung
Samsung
2 months ago

Assistant Manager, Service Experience

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Last checked: 16 days agoStatus: Live

Job Summary

Oversee the look, feel, and readiness of Samsung service centers across Thailand and Indochina, including layout, zoning, interior design, customer flow, signage, and facility readiness. Lead renovation and improvement projects by coordinating with vendors, property teams, and Suwon to align with global CI standards. Use customer journey mapping and facility audits to drive continuous enhancements that support NPS uplift and the 2026–2027 CX strategy.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead service center environment design to ensure consistency with Samsung CI, branding, and global retail/service guidelines.
  • •Plan and execute renovation, layout redesign, signage development, and facility improvements across CS touchpoints.
  • •Conduct customer journey mapping focused on physical experience elements (welcome, queue, waiting, repair, payment).
  • •Coordinate with Property and CS Suwon, vendors, and ASC partners to deliver cost-efficient renovations and deployment.
  • •Manage annual renovation budgets, procurement, and project timelines, including facility audits and corrective action plans.

Key Requirements

  • •Bachelor’s degree in Industrial Design (service design or related fields).
  • •5–8 years of experience in service marketing and communication, service center design, or store improvement projects.
  • •Strong skills in space planning, layout drafting, customer flow design, and project management.
  • •Ability to work with contractors, procurement, and cross-functional stakeholders.
  • •Knowledge of branding and customer touchpoint design, including signage systems and facility standards.
Experience:5-8 yearsService marketingCustomer experienceRetailMultisite rolloutService center design
Education:Bachelor's in Industrial Design
Skills:Customer-centricAttention to detailPresentation skills

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn