Samsung

3 weeks ago

Assistant Manager, Service Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Oversee the look, feel, and readiness of Samsung service centers across Thailand and Indochina, including layout, zoning, interior design, customer flow, signage, and facility readiness. Lead renovation and improvement projects by coordinating with vendors, property teams, and Suwon to align with global CI standards. Use customer journey mapping and facility audits to drive continuous enhancements that support NPS uplift and the 2026–2027 CX strategy.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead service center environment design to ensure consistency with Samsung CI, branding, and global retail/service guidelines.
•Plan and execute renovation, layout redesign, signage development, and facility improvements across CS touchpoints.
•Conduct customer journey mapping focused on physical experience elements (welcome, queue, waiting, repair, payment).
•Coordinate with Property and CS Suwon, vendors, and ASC partners to deliver cost-efficient renovations and deployment.
•Manage annual renovation budgets, procurement, and project timelines, including facility audits and corrective action plans.

Key Requirements

•Bachelor’s degree in Industrial Design (service design or related fields).
•5–8 years of experience in service marketing and communication, service center design, or store improvement projects.
•Strong skills in space planning, layout drafting, customer flow design, and project management.
•Ability to work with contractors, procurement, and cross-functional stakeholders.
•Knowledge of branding and customer touchpoint design, including signage systems and facility standards.

Experience:5-8 yearsService marketingCustomer experienceRetailMultisite rolloutService center design

Education:Bachelor's in Industrial Design

Skills:Customer-centricAttention to detailPresentation skills

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

3 weeks ago

Assistant Manager, Service Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead service center environment design to ensure consistency with Samsung CI, branding, and global retail/service guidelines.
•Plan and execute renovation, layout redesign, signage development, and facility improvements across CS touchpoints.
•Conduct customer journey mapping focused on physical experience elements (welcome, queue, waiting, repair, payment).
•Coordinate with Property and CS Suwon, vendors, and ASC partners to deliver cost-efficient renovations and deployment.
•Manage annual renovation budgets, procurement, and project timelines, including facility audits and corrective action plans.

Key Requirements

•Bachelor’s degree in Industrial Design (service design or related fields).
•5–8 years of experience in service marketing and communication, service center design, or store improvement projects.
•Strong skills in space planning, layout drafting, customer flow design, and project management.
•Ability to work with contractors, procurement, and cross-functional stakeholders.
•Knowledge of branding and customer touchpoint design, including signage systems and facility standards.

Experience:5-8 yearsService marketingCustomer experienceRetailMultisite rolloutService center design

Education:Bachelor's in Industrial Design

Skills:Customer-centricAttention to detailPresentation skills

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn