Manager-Controller

American Express
Bengaluru
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Negotiation","Empathy","Patience","Handling difficult conversations","Working under pressure","Teamwork","Independent work","Adaptability"]

Join the Consumer & Small Business Credit team in a collections role supporting customers across Australia and New Zealand. You’ll provide exceptional customer service while conducting collections-related conversations and account management, ensuring adherence to credit policies and minimizing losses. The role includes assessing customers’ financial situations to offer hardship solutions, documenting collection activities accurately, and participating in training and ongoing guidance.

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FursaFursa
American Express
American Express
4 days ago

Manager-Controller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Join the Consumer & Small Business Credit team in a collections role supporting customers across Australia and New Zealand. You’ll provide exceptional customer service while conducting collections-related conversations and account management, ensuring adherence to credit policies and minimizing losses. The role includes assessing customers’ financial situations to offer hardship solutions, documenting collection activities accurately, and participating in training and ongoing guidance.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Provide excellent customer service by addressing inquiries and concerns related to customer accounts.
  • •Manage collections activities for assigned accounts, including timely follow-ups and appropriate customer contact.
  • •Assess and understand customers' financial situations to offer appropriate hardship solutions.
  • •Monitor and manage assigned accounts to ensure accurate records and timely action.
  • •Ensure all collection activities are documented accurately and thoroughly in the company's systems.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid LeaveRetirementRemote Work

Key Requirements

  • •Strong communication and negotiation skills.
  • •Empathetic and patient approach when dealing with customers in financial distress.
  • •Ability to handle difficult conversations and remain calm under pressure.
  • •Ability to work independently and as part of a team.
  • •Ability to quickly learn and adapt to new software and systems.
Education:High School
Skills:CommunicationNegotiationEmpathyPatienceHandling difficult conversationsWorking under pressureTeamworkIndependent workAdaptability

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn