Mashreq

1 week ago

Assistant Manager - Operations\..OPS-CPC-Remittance Enquiries

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead and coordinate process improvement, automation, and transformation across Payments, Investigations, and Reconciliations to improve operational efficiency, accuracy, and customer experience. Serve as the bridge between operations, technology, and business stakeholders to deliver projects that reduce manual work, mitigate risk, and improve turnaround times. Drive continuous improvement by identifying process gaps and implementing scalable solutions.

Location: Bengaluru

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and coordinate process improvement, automation, and transformation across Payments, Investigations, and Reconciliations.
•Create service-oriented dashboards for team queries and recommend solutions to reduce manual handling of query messages.
•Develop a mechanism to fast-track identification of queries caused by processing errors and coordinate with operations and client services to resolve them and minimize impact.
•Share errors/knowledge gaps resulting in queries with line managers and Division Heads to curb service issues.
•Improve end-to-end processes through automation/digitalization and periodically review and enhance inter-group SLAs in line with automated solutions.

Key Requirements

•Graduate with at least 7-8 years of diversified experience in banking operations across a range of banking products and services.
•Good working knowledge of banking processes and systems.
•Strong analytical, communication, and presentation skills.
•Awareness of Compliance/AML/Regulatory Requirements.
•Conversant with in-house operating systems and good computer/process understanding.

Experience:7-8 yearsBankingBanking operations

Education:Bachelor's

Skills:AnalyticalCommunicationPresentationDecision makingConflict handling

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 week ago

Assistant Manager - Operations\..OPS-CPC-Remittance Enquiries

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and coordinate process improvement, automation, and transformation across Payments, Investigations, and Reconciliations.
•Create service-oriented dashboards for team queries and recommend solutions to reduce manual handling of query messages.
•Develop a mechanism to fast-track identification of queries caused by processing errors and coordinate with operations and client services to resolve them and minimize impact.
•Share errors/knowledge gaps resulting in queries with line managers and Division Heads to curb service issues.
•Improve end-to-end processes through automation/digitalization and periodically review and enhance inter-group SLAs in line with automated solutions.

Key Requirements

•Graduate with at least 7-8 years of diversified experience in banking operations across a range of banking products and services.
•Good working knowledge of banking processes and systems.
•Strong analytical, communication, and presentation skills.
•Awareness of Compliance/AML/Regulatory Requirements.
•Conversant with in-house operating systems and good computer/process understanding.

Experience:7-8 yearsBankingBanking operations

Education:Bachelor's

Skills:AnalyticalCommunicationPresentationDecision makingConflict handling

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor