Manager, KYC Operations - Quality Assurance (QA)

Lead the KYC Operations Quality Assurance function within Global Merchant Operations to provide independent, risk-based assurance over KYC processes including CDD, ADD, and pre-EDD. Build and oversee QA methodologies, sampling strategies, review criteria, and quality standards. Manage and develop a QA team, drive root cause analysis and remediation, and deliver governance reporting and quality trend insights to senior leadership while ensuring alignment with UK and international AML regulatory requirements.