Customer Success Manager (EMEA)

Oyster HR
Lisbon, Barcelona, Warsaw, Johannesburg
Workplace: RemoteFull timeEUR 30,000 - 45,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Customer advocacy","Organization","Analytical mindset"]

Own customer relationships across the EMEA region, ensuring strong engagement, satisfaction, and customer health. Handle customer inquiries, health cases, and escalations, and run enablement sessions, demos, and escalation calls to drive adoption. Use data to identify needs and advocate internally, collaborate cross-functionally with Sales, Support, Product, Marketing, and Treasury, and help improve customer success processes and retention, especially in churn-risk situations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Oyster HR
Oyster HR
1 month ago

Customer Success Manager (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live

Job Summary

Own customer relationships across the EMEA region, ensuring strong engagement, satisfaction, and customer health. Handle customer inquiries, health cases, and escalations, and run enablement sessions, demos, and escalation calls to drive adoption. Use data to identify needs and advocate internally, collaborate cross-functionally with Sales, Support, Product, Marketing, and Treasury, and help improve customer success processes and retention, especially in churn-risk situations.
Location: Lisbon, Barcelona, Warsaw, Johannesburg
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Proactively manage and nurture a portfolio of customers to maintain high engagement and satisfaction.
  • •Address and manage assigned customer health cases, responding to inquiries with timely solutions.
  • •Run enablement sessions, product demos, and escalation calls to drive adoption and resolve challenges.
  • •Manage customer escalations and collaborate cross-functionally to resolve issues and ensure satisfaction.
  • •Use data-driven insights to advocate for customer needs, support retention in churn-risk situations, and collaborate with teams (including Treasury for late-paying customers).

Pay and Benefits

Salary: EUR 30,000 - 45,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceWellness StipendParental LeaveRemote Work

Key Requirements

  • •Minimum of 2 years of experience in Customer Success, Account Management, or quota-carrying roles, preferably in SaaS or technology.
  • •Proven track record managing multiple customer relationships and driving customer success initiatives.
  • •Ability to manage customer expectations and resolve conflicts.
  • •Exceptional verbal and written communication, with strong interpersonal skills to build rapport and trust.
  • •Analytical mindset to leverage data for insights and decision-making; proficiency with tools like Zendesk, Asana, Notion, and Slack is a bonus.
Experience:2+ yearsSaaSTechnology
Skills:CommunicationInterpersonal skillsCustomer advocacyOrganizationAnalytical mindset
Languages:English
Tech Stack:ZendeskAsanaNotionSlack

Company Brief

Oyster HR
Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor