Customer Success Manager (EMEA)
Oyster HR
Lisbon, Barcelona, Warsaw, Johannesburg
Workplace: RemoteFull timeEUR 30,000 - 45,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Customer advocacy","Organization","Analytical mindset"]Own customer relationships across the EMEA region, ensuring strong engagement, satisfaction, and customer health. Handle customer inquiries, health cases, and escalations, and run enablement sessions, demos, and escalation calls to drive adoption. Use data to identify needs and advocate internally, collaborate cross-functionally with Sales, Support, Product, Marketing, and Treasury, and help improve customer success processes and retention, especially in churn-risk situations.
