Retail Training Manager

Audemars Piguet
Hong Kong, Macau
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 5+ yearsSkills: ["Communication","Interpersonal skills","Coaching"]

Enhance frontline performance by delivering impactful retail education across boutiques and AP Houses in Hong Kong and Macau. Implement global and regional training strategy aligned with brand vision, manage the local Learning Management System (LMS), and facilitate onboarding and learning programs (in-person, digital, blended). Coach boutique teams using SMART goals, provide on-the-floor guidance to improve client experience and sales techniques, and partner cross-functionally to deploy new tools and initiatives.

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Audemars Piguet
Audemars Piguet
2 days ago

Retail Training Manager

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Last checked: 21 hours agoStatus: Live

Job Summary

Enhance frontline performance by delivering impactful retail education across boutiques and AP Houses in Hong Kong and Macau. Implement global and regional training strategy aligned with brand vision, manage the local Learning Management System (LMS), and facilitate onboarding and learning programs (in-person, digital, blended). Coach boutique teams using SMART goals, provide on-the-floor guidance to improve client experience and sales techniques, and partner cross-functionally to deploy new tools and initiatives.
Location: Hong Kong, Macau
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Implement global retail education strategy aligned with brand vision and retail excellence objectives.
  • •Deliver and facilitate training programs per global and regional Retail Excellence guidelines.
  • •Manage local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance.
  • •Conduct individual and collective coaching to support boutiques in achieving performance goals; co-define SMART goals with Store Managers.
  • •Act as a liaison between frontline and the Retail Excellence team to share field insights and support rollout of new tools, processes, and initiatives.

Key Requirements

  • •At least 5 years of experience in luxury retail with a strong background in sales, training, or coaching.
  • •Proven ability to deliver impactful training and coaching in a luxury environment.
  • •Strong understanding of boutique operations and client experience standards.
  • •Excellent communication, interpersonal, and coaching skills.
  • •Proficiency in LMS platforms and Microsoft Office Suite.
Experience:5+ yearsLuxury retail
Skills:CommunicationInterpersonal skillsCoaching
Languages:CantoneseEnglishMandarin
Tech Stack:LMSMicrosoft Office Suite

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn