Cyera

3 weeks ago

Senior Customer Success Engineer - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own technical customer outcomes by serving as the primary expert on the Cyera Platform and building trusted-advisor relationships from practitioners to executives. Drive onboarding, adoption, and sustained ROI through consultative, customized use cases. Identify and unblock obstacles, troubleshoot technical issues, and monitor customer health and usage. Influence the product roadmap with customer feedback, run Quarterly Business Reviews, and mentor teammates while collaborating across development.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as the primary technical expert on the Cyera Platform and demonstrate in-depth product knowledge.
•Drive customer adoption via onboarding, training, and tailored use cases aligned to customer business goals.
•Ensure customers realize full value and maximize ROI through sustained adoption, engagement, and expansion.
•Troubleshoot and resolve technical issues, proactively identifying blockers that impact customer success.
•Lead ongoing customer success activities including joint success plans and Quarterly Business Reviews; advocate customer feedback to influence product roadmap.

Travel: High travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceVisionDentalPaid Leave

Key Requirements

•Associates degree or equivalent experience; Bachelor’s in Computer Science or similar is a plus.
•12 years of strong project management skills, planning and executing multiple projects with high attention to detail.
•3+ years hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., networking, data/compute assets, IAM).
•Proficiency in SQL and scripting (e.g., Python or equivalent), with experience working with APIs and web services.
•Technical customer-facing experience in software, including owning customer relationships (onboarding, renewal, expansion).

Experience:12+ yearsData securityCybersecurityCloudEnterprise software

Education:Associate's in Computer Science

Skills:Customer-focusedProject managementCommunicationRelationship buildingSelf-motivated

Tech Stack:Cyera PlatformSQLPythonAPIsWeb servicesCloud environmentsDatabasesCloud infrastructureCloud networkingIAMDataCompute assetsDLPData privacyDSPMCSPMSIEMVulnerability management

Company Brief

Cyera

Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Cyera

3 weeks ago

Senior Customer Success Engineer - UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Act as the primary technical expert on the Cyera Platform and demonstrate in-depth product knowledge.
•Drive customer adoption via onboarding, training, and tailored use cases aligned to customer business goals.
•Ensure customers realize full value and maximize ROI through sustained adoption, engagement, and expansion.
•Troubleshoot and resolve technical issues, proactively identifying blockers that impact customer success.
•Lead ongoing customer success activities including joint success plans and Quarterly Business Reviews; advocate customer feedback to influence product roadmap.

Travel: High travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceVisionDentalPaid Leave

Key Requirements

•Associates degree or equivalent experience; Bachelor’s in Computer Science or similar is a plus.
•12 years of strong project management skills, planning and executing multiple projects with high attention to detail.
•3+ years hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., networking, data/compute assets, IAM).
•Proficiency in SQL and scripting (e.g., Python or equivalent), with experience working with APIs and web services.
•Technical customer-facing experience in software, including owning customer relationships (onboarding, renewal, expansion).

Experience:12+ yearsData securityCybersecurityCloudEnterprise software

Education:Associate's in Computer Science

Skills:Customer-focusedProject managementCommunicationRelationship buildingSelf-motivated

Tech Stack:Cyera PlatformSQLPythonAPIsWeb servicesCloud environmentsDatabasesCloud infrastructureCloud networkingIAMDataCompute assetsDLPData privacyDSPMCSPMSIEMVulnerability management

Company Brief

Cyera

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor