Customer Service Representative (Dubaï, AE, 114190)

Keolis
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Active listening","Attention to detail","Multitasking","Interpersonal communication"]

Deliver high-quality customer service by promoting service excellence, responding to inquiries and requirements via phone, fax, and email, and handling customer complaints. Conduct customer satisfaction surveys, analyze customer needs, and coordinate with business partners to address issues. Ensure customers and staff are supported in a safe, secure, and clean environment while following company strategies, quality systems, and procedures.

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FursaFursa
Keolis
Keolis
2 days ago

Customer Service Representative (Dubaï, AE, 114190)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver high-quality customer service by promoting service excellence, responding to inquiries and requirements via phone, fax, and email, and handling customer complaints. Conduct customer satisfaction surveys, analyze customer needs, and coordinate with business partners to address issues. Ensure customers and staff are supported in a safe, secure, and clean environment while following company strategies, quality systems, and procedures.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Promote and improve customer service excellence.
  • •Handle customer requirements and enquiries via telephone, fax, and email.
  • •Conduct customer satisfaction surveys and analyze customers’ needs and expectations.
  • •Handle complaints and cooperate with business partners to address issues.
  • •Ensure a safe, secure, and clean environment, follow company strategies and quality systems, and report/solve faults per procedure.

Key Requirements

  • •Minimum of 2 years of work experience in a relevant field.
  • •Strong background in transport or services industry is highly preferable.
  • •Ideally a degree or high diploma holder in any discipline.
  • •Proficient in spoken and written English and/or Arabic.
  • •Strong interpersonal and communications skills, with active listening and attention to detail.
Experience:2+ yearsTransportServices
Education:Bachelor's
Skills:Active listeningAttention to detailMultitaskingInterpersonal communication
Languages:EnglishArabic

Company Brief

Keolis
Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn