Team Lead, Payment Experience, Americas (Customer Support)

Lead Flywire’s Payment Experience function for the Americas, acting as the first point of contact for payer inquiries and a content expert on payment offerings. Resolve complex issues across phone, chat, and email with speed and empathy, escalate payer insights using data, and drive optimization and scaling of processes. You’ll manage daily operations, support training and quality, and represent the regional team for launches and material preparation.