Senior Field Operations Engineer - Dallas, TX

Lumen
Dallas
Workplace: OnsiteFull timeUSD 93,092 - 124,122 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Communication","Problem-solving","Technical troubleshooting","Stakeholder management"]

Provide 24x7x365 Tier III technical support and troubleshooting for critical facilities infrastructure in Dallas, assisting field operations with emergency stabilization and reducing reliance on vendor support. Dispatch vendors through a ticketing system, coordinate repairs, and advise departments as a subject matter expert. Recommend reliability and integrity improvements via testing and evaluation, and support disaster recovery/response activities as needed.

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FursaFursa
Lumen
Lumen
2 days ago

Senior Field Operations Engineer - Dallas, TX

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Last checked: 19 hours agoStatus: Live

Job Summary

Provide 24x7x365 Tier III technical support and troubleshooting for critical facilities infrastructure in Dallas, assisting field operations with emergency stabilization and reducing reliance on vendor support. Dispatch vendors through a ticketing system, coordinate repairs, and advise departments as a subject matter expert. Recommend reliability and integrity improvements via testing and evaluation, and support disaster recovery/response activities as needed.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide Tier III support to field technicians and field management to stabilize emergency situations and resolve issues internally where possible.
  • •Dispatch vendors in a ticketing system, follow up on repairs, and process vendor invoices.
  • •Assist field technicians in resolving issues internally to reduce dependency on vendor support.
  • •Serve as a subject matter expert on task forces and cross-functional projects, advising on solutions to technical barriers.
  • •Recommend solutions to improve network integrity and reliability through testing and evaluation, and support disaster recovery/response activities when needed.
Travel: Medium travel

Pay and Benefits

Salary: USD 93,092 - 124,122 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •5+ years of documented experience working with critical infrastructure.
  • •Recognized leadership skills with the ability to perform extremely complex technical tasks and lead teams, vendors, and contractors on complex assignments.
  • •Ability to travel on short notice to provide hands-on assistance with emergency situations (travel is required).
  • •Effective verbal and written communication to ensure specifications and expectations are met.
  • •Valid driver's license and satisfactory driving record.
Experience:5+ yearsCritical infrastructure
Skills:LeadershipCommunicationProblem-solvingTechnical troubleshootingStakeholder management
Licenses:Valid driver's license
Tech Stack:Ticketing system

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn