Salesforce

1 month ago

Senior Agent Manager, Agentforce & Data 360

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Senior Agent Manager for Agentforce & Data 360 leads the Help Agent strategy, owning resolution rate outcomes, skills planning, and cross-functional partnership with Product, Engineering, and Delivery teams to improve autonomous case resolution for AI-powered customer support at Salesforce.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own Help Agent resolution rate performance for Agentforce and Data 360 Clouds
•Build and execute resolution rate improvement plans using data-driven opportunity analysis
•Develop and maintain a book of Agent Skills, identifying and justifying new Help Agent capability enhancement opportunities
•Partner with Product Management and Engineering on roadmap priorities and technology investments to enable these new Agent Skills
•Partner with Cloud Technical Support Delivery teams as an embedded strategic resource

Key Requirements

•6+ years of experience in program management, product management, service delivery, product operations, software development, or a related field
•Strong analytical and data-driven decision-making skills
•Demonstrated ability to work cross-functionally with Product, Engineering, and Customer Success organizations to drive product and feature enhancements from concept to reality
•Exceptional written and verbal communication and stakeholder management skills
•Familiarity with AI, conversational AI, or support automation technologies

Experience:6+ yearsAICRMSaaS

Skills:CommunicationAnalytical thinkingStakeholder managementCross-functional collaborationProblem-solving

Languages:English

Tech Stack:TableauGeminiClaude CodeSlackbot

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Senior Agent Manager, Agentforce & Data 360

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own Help Agent resolution rate performance for Agentforce and Data 360 Clouds
•Build and execute resolution rate improvement plans using data-driven opportunity analysis
•Develop and maintain a book of Agent Skills, identifying and justifying new Help Agent capability enhancement opportunities
•Partner with Product Management and Engineering on roadmap priorities and technology investments to enable these new Agent Skills
•Partner with Cloud Technical Support Delivery teams as an embedded strategic resource

Key Requirements

•6+ years of experience in program management, product management, service delivery, product operations, software development, or a related field
•Strong analytical and data-driven decision-making skills
•Demonstrated ability to work cross-functionally with Product, Engineering, and Customer Success organizations to drive product and feature enhancements from concept to reality
•Exceptional written and verbal communication and stakeholder management skills
•Familiarity with AI, conversational AI, or support automation technologies

Experience:6+ yearsAICRMSaaS

Skills:CommunicationAnalytical thinkingStakeholder managementCross-functional collaborationProblem-solving

Languages:English

Tech Stack:TableauGeminiClaude CodeSlackbot

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor