Customer Success Manager

Sendblue
New York
Workplace: RemoteFull timeUSD 70,000 - 120,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Problem-solving","Multitasking"]

Leading onboarding for new clients, building long-term relationships, and driving engagement with our platform. Own onboarding, retention strategies, and customer health insights while coordinating with internal teams to ensure customer success and identify upsell opportunities.

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FursaFursa
Sendblue
Sendblue
4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Leading onboarding for new clients, building long-term relationships, and driving engagement with our platform. Own onboarding, retention strategies, and customer health insights while coordinating with internal teams to ensure customer success and identify upsell opportunities.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead customer onboarding experiences that set customers up for long-term success
  • •Design and execute retention strategies to minimize churn and improve customer retention
  • •Cultivate trust and build strong relationships with customers through regular check-ins, feedback sessions, and proactive support
  • •Coordinate with internal teams to ensure customer requests are addressed efficiently
  • •Identify and recommend new product features or upgrades aligned with customer growth goals

Pay and Benefits

Salary: USD 70,000 - 120,000 annually
Perks:Health InsurancePaid Leave

Key Requirements

  • •Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred)
  • •Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms
  • •Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)
  • •Exceptional communication and interpersonal skills with the ability to build rapport quickly
  • •Proven ability to manage multiple customer relationships and prioritise effectively
Experience:SaaSCRM
Skills:CommunicationRelationship-buildingProblem-solvingMultitasking
Languages:English
Tech Stack:HubspotGoHighLevelClose.ioZapierMakeNo-codeCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sendblue
Sendblue (TryRaz) provides a SaaS platform for transactional and marketing messaging, enabling businesses to send, automate, and track emails and SMS via APIs, templates, and analytics to improve customer communication and engagement.
Industry: API Platforms
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