Sendblue

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Leading onboarding for new clients, building long-term relationships, and driving engagement with our platform. Own onboarding, retention strategies, and customer health insights while coordinating with internal teams to ensure customer success and identify upsell opportunities.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead customer onboarding experiences that set customers up for long-term success
•Design and execute retention strategies to minimize churn and improve customer retention
•Cultivate trust and build strong relationships with customers through regular check-ins, feedback sessions, and proactive support
•Coordinate with internal teams to ensure customer requests are addressed efficiently
•Identify and recommend new product features or upgrades aligned with customer growth goals

Pay and Benefits

Salary: USD 70,000 - 120,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred)
•Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms
•Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)
•Exceptional communication and interpersonal skills with the ability to build rapport quickly
•Proven ability to manage multiple customer relationships and prioritise effectively

Experience:SaaSCRM

Skills:CommunicationRelationship-buildingProblem-solvingMultitasking

Languages:English

Tech Stack:HubspotGoHighLevelClose.ioZapierMakeNo-codeCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sendblue

Sendblue (TryRaz) provides a SaaS platform for transactional and marketing messaging, enabling businesses to send, automate, and track emails and SMS via APIs, templates, and analytics to improve customer communication and engagement.

Industry: API Platforms

Website

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Sendblue

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead customer onboarding experiences that set customers up for long-term success
•Design and execute retention strategies to minimize churn and improve customer retention
•Cultivate trust and build strong relationships with customers through regular check-ins, feedback sessions, and proactive support
•Coordinate with internal teams to ensure customer requests are addressed efficiently
•Identify and recommend new product features or upgrades aligned with customer growth goals

Pay and Benefits

Salary: USD 70,000 - 120,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred)
•Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms
•Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred)
•Exceptional communication and interpersonal skills with the ability to build rapport quickly
•Proven ability to manage multiple customer relationships and prioritise effectively

Experience:SaaSCRM

Skills:CommunicationRelationship-buildingProblem-solvingMultitasking

Languages:English

Tech Stack:HubspotGoHighLevelClose.ioZapierMakeNo-codeCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sendblue

Industry: API Platforms

Website