Associate Director, Software Engineering Specialist

HSBC
Pune
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Stakeholder management","Leadership","Prioritisation","Communication","Problem-solving"]

Lead end-to-end production support for hybrid services spanning cloud and on-prem environments, acting as an IT Service Owner responsible for operational controls, risk management, and audit readiness. Mature SRE practices across SLIs/SLOs, error budgets, incident hygiene, post-incident learning, and operational governance. Drive patching, environment maintenance, problem management, and resilience metric reviews to improve availability, stability, and MTTR.

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FursaFursa
HSBC
HSBC
4 hours ago

Associate Director, Software Engineering Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead end-to-end production support for hybrid services spanning cloud and on-prem environments, acting as an IT Service Owner responsible for operational controls, risk management, and audit readiness. Mature SRE practices across SLIs/SLOs, error budgets, incident hygiene, post-incident learning, and operational governance. Drive patching, environment maintenance, problem management, and resilience metric reviews to improve availability, stability, and MTTR.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Director level

Key Responsibilities

  • •Oversee end-to-end production support, providing cross-application triage, prioritisation, governance, and continuous improvement across hybrid services (cloud and on-prem).
  • •Act as IT Service Owner to maintain IT and business controls, including operational risk management and audit readiness.
  • •Lead and mature Site Reliability Engineering (SRE) practices, including SLIs/SLOs, error budgets, incident management hygiene, and post-incident learning.
  • •Own operational governance for resilience, capacity management, and readiness (runbooks, on-call, disaster recovery).
  • •Drive patching, environment maintenance, and strengthen problem management through high-quality RCA and preventative action tracking.

Key Requirements

  • •Proven senior leadership experience in production support and/or service ownership for hybrid environments (cloud and on-prem), with strong governance and prioritisation for critical services.
  • •Strong IT Service Owner mindset, including ownership of IT and business controls, risk management, and evidence-based operational assurance.
  • •Strong SRE capability, including defining SLIs/SLOs, using error budgets, leading post-incident learning, and managing a reliability engineering backlog.
  • •Strong IT service management (ITSM) skills across incident, problem and change management, including major incident leadership, structured communications, and actionable RCA.
  • •Experience planning and executing patching and environment maintenance with disciplined change control, dependency management, and minimal service disruption.
Experience:Production supportService ownershipHybrid cloud-on-prem
Skills:Stakeholder managementLeadershipPrioritisationCommunicationProblem-solving
Tech Stack:SRESLIsSLOsError budgetsITSMRunbooksIncident managementObservabilityDisaster recoveryMTTR

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn