Customer Service (Gorakhpur, UP, IN, 273001)

HSBC
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: mastersSkills: ["Communication","Teamwork","Interpersonal skills","Customer service orientation","Independent judgment","Discretion and decision-making"]

Join the Global Asset Management team to ensure timely, accurate transaction reporting for investor services. You’ll manage customer communications to drive timely resolution, support distribution and investor services for corporate customers, and coordinate with service providers to flag discrepancies. The role also focuses on monthly reporting, process compliance, efficiency improvements, knowledge sharing, and contributing to staffing and planning needs.

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FursaFursa
HSBC
HSBC
13 hours ago

Customer Service (Gorakhpur, UP, IN, 273001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join the Global Asset Management team to ensure timely, accurate transaction reporting for investor services. You’ll manage customer communications to drive timely resolution, support distribution and investor services for corporate customers, and coordinate with service providers to flag discrepancies. The role also focuses on monthly reporting, process compliance, efficiency improvements, knowledge sharing, and contributing to staffing and planning needs.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure timely and error-free reporting of transactions received at the Investor Service Centre.
  • •Manage customer communication effectively to achieve timely resolution.
  • •Execute distribution services and investor services with focus on corporate customers.
  • •Interface with service providers and highlight discrepancies or gaps in a timely manner.
  • •Comply with regulatory requirements and process manuals (including FIM) while supporting monthly reporting and knowledge management.

Key Requirements

  • •NISM VA cleared with a valid certification.
  • •A good understanding of mutual fund/security markets.
  • •2+ years of experience in a client-facing service and query-handling role.
  • •Strong verbal and written communication plus team and interpersonal skills.
  • •Inclination for a client-facing service role; knowledge of local language is an advantage.
Experience:2+ years
Education:Master's
Skills:CommunicationTeamworkInterpersonal skillsCustomer service orientationIndependent judgmentDiscretion and decision-making
Certifications:NISM VA
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn