Customer Enablement Manager (Paris, France)

Figma
Paris
Workplace: HybridFull timeFunction: Software EngineeringExperience: 4+ yearsSkills: ["Communication","Customer focus","Collaboration","Relationship-building","Problem-solving"]

As a Customer Enablement Manager, drive adoption and long-term success for large SaaS customers by designing tailored enablement strategies, delivering bespoke training, and coordinating cross-functional teams. You’ll translate product features into customer value, build strong executive relationships, and partner with Account Executives, Onboarding Managers, and Technical Account Managers to ensure measurable outcomes from Figma’s platform.

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FursaFursa
Figma
Figma
3 months ago

Customer Enablement Manager (Paris, France)

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Last checked: 4 hours agoStatus: Live

Job Summary

As a Customer Enablement Manager, drive adoption and long-term success for large SaaS customers by designing tailored enablement strategies, delivering bespoke training, and coordinating cross-functional teams. You’ll translate product features into customer value, build strong executive relationships, and partner with Account Executives, Onboarding Managers, and Technical Account Managers to ensure measurable outcomes from Figma’s platform.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage the adoption journey for a portfolio of large, strategic customers
  • •Collaborate with cross-functional teams to deliver tailored enablement strategies and training
  • •Document proactive engagement strategies as part of high-quality enablement plans
  • •Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders
  • •Partner with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
  • •Excellent communication skills, with the ability to connect with a wide range of customer personas
  • •Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
  • •A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
  • •Experience using design or collaboration tools is a plus
Experience:4+ yearsSaaS
Skills:CommunicationCustomer focusCollaborationRelationship-buildingProblem-solving
Languages:English
Tech Stack:FigmaDesign tools

Company Brief

Figma
Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn