Head, Shops

Delivery Hero
Karachi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 10-12 yearsSkills: ["Leadership","Stakeholder management","Negotiation","Communication","Data-driven decision-making"]

Lead the marketplace experience strategy for the Q-Commerce platform across Pakistan, driving growth and operational excellence. You’ll manage and develop Strategic and Key Account Managers, expand the vendor portfolio, and deepen partnerships with major retail chains and independent stores. Own commercial strategy, negotiate and build long-term relationships, and use data-driven insights to improve growth, profitability, and customer satisfaction—while partnering closely with Operations, Commercial, and Product.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Head, Shops

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Job Summary

Lead the marketplace experience strategy for the Q-Commerce platform across Pakistan, driving growth and operational excellence. You’ll manage and develop Strategic and Key Account Managers, expand the vendor portfolio, and deepen partnerships with major retail chains and independent stores. Own commercial strategy, negotiate and build long-term relationships, and use data-driven insights to improve growth, profitability, and customer satisfaction—while partnering closely with Operations, Commercial, and Product.
Location: Karachi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Provide strategic leadership across commercial and operational functions to ensure marketplace performance and sustainable growth.
  • •Lead, mentor, and develop the team to deliver operational excellence, strengthen collaboration, and achieve business objectives.
  • •Define and execute a profitable business strategy to expand the vendor portfolio, deepen partnerships, and enhance customer value.
  • •Build and maintain long-term partnerships with major retail chains and independent stores through effective negotiation and relationship management.
  • •Improve operational efficiency and scalability using data-driven processes, automation, and best practices; oversee key performance indicators across growth, profitability, customer satisfaction, and team engagement.

Key Requirements

  • •10–12 years of experience in e-commerce, retail, or marketplace management, including proven leadership managing large, cross-functional teams.
  • •Demonstrated success driving commercial growth and operational excellence in fast-paced, multi-sided marketplace environments (vendors, customers, and delivery partners).
  • •Strong data-driven decision-making, with the ability to interpret business metrics such as growth, profitability, and customer satisfaction and turn insights into action.
  • •Proven account management and vendor relationship management experience, including negotiating and securing partnerships with large retail chains and independent stores.
  • •Excellent stakeholder management and communication skills, including collaboration with senior leadership, regional teams, and external partners.
Experience:10-12 yearsE-commerceRetailMarketplaceQ-commerce
Skills:LeadershipStakeholder managementNegotiationCommunicationData-driven decision-making
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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