3 days ago

CRM Engineer - ServiceNow (global role) (Bydgoszcz, PL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Build and enhance customer service and CRM workflows within the ServiceNow Global Portfolio. You’ll design and implement ServiceNow solutions for case management, omnichannel engagement, self-service, knowledge management, and workflow automation, including AI-powered capabilities. Collaborate with architects and product leaders to deliver CRM accelerators, reusable frameworks, integrations via REST/SOAP and IntegrationHub/MID Server, and support testing, deployments, upgrades, and release management.

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Design, develop, and implement ServiceNow solutions across CSM, CRM-related workflows, enterprise service modules, and custom applications.
•Build and enhance customer service capabilities including case management, omnichannel engagement, self-service, knowledge management, and workflow automation.
•Develop intelligent customer workflows using ServiceNow AI capabilities such as Now Assist, GenAI Skills, AI Agents, AI Search, and Predictive Intelligence.
•Configure and maintain workflows and integrations, including business rules, client scripts, UI policies, catalogs, and scoped applications using ServiceNow best practices.
•Support testing, deployment, platform upgrades, release management, and post-production stabilization activities.

Pay and Benefits

Perks:Hybrid WorkPrivate MedicalDiscounts

Key Requirements

•7+ years of ServiceNow development experience in enterprise or consulting environments.
•Strong expertise in Customer Service Management (CSM) and customer-focused workflow automation.
•Experience implementing case management, customer lifecycle processes, omnichannel support, self-service portals, and knowledge-driven support solutions.
•Proficiency in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and IntegrationHub.
•Hands-on experience with ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, or Predictive Intelligence.

Experience:7+ yearsServiceNowCustomer Service Management (CSM)CRMEnterprise environmentsConsulting

Skills:AnalyticalTroubleshootingCommunicationStakeholder managementEngineering excellence

Tech Stack:ServiceNowCustomer Service Management (CSM)CRMFlow DesignerJavaScriptGlide APIsBusiness RulesClient ScriptsUI PoliciesScript IncludesIntegrationHubMID ServerRESTSOAP APIsCMDBCSDMService modelingScoped applicationsUpdate setsCI/CD

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

3 days ago

CRM Engineer - ServiceNow (global role) (Bydgoszcz, PL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Design, develop, and implement ServiceNow solutions across CSM, CRM-related workflows, enterprise service modules, and custom applications.
•Build and enhance customer service capabilities including case management, omnichannel engagement, self-service, knowledge management, and workflow automation.
•Develop intelligent customer workflows using ServiceNow AI capabilities such as Now Assist, GenAI Skills, AI Agents, AI Search, and Predictive Intelligence.
•Configure and maintain workflows and integrations, including business rules, client scripts, UI policies, catalogs, and scoped applications using ServiceNow best practices.
•Support testing, deployment, platform upgrades, release management, and post-production stabilization activities.

Pay and Benefits

Perks:Hybrid WorkPrivate MedicalDiscounts

Key Requirements

•7+ years of ServiceNow development experience in enterprise or consulting environments.
•Strong expertise in Customer Service Management (CSM) and customer-focused workflow automation.
•Experience implementing case management, customer lifecycle processes, omnichannel support, self-service portals, and knowledge-driven support solutions.
•Proficiency in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and IntegrationHub.
•Hands-on experience with ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, or Predictive Intelligence.

Experience:7+ yearsServiceNowCustomer Service Management (CSM)CRMEnterprise environmentsConsulting

Skills:AnalyticalTroubleshootingCommunicationStakeholder managementEngineering excellence

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn