TRM Labs

3 weeks ago

Account Manager, EMEA Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own a portfolio of EMEA public sector accounts across the full post-sale lifecycle, driving net retention and expansion from onboarding through renewal and close. Use account intelligence tools to research accounts, prepare for stakeholder conversations, and forecast accurately in Salesforce. Build trusted relationships with senior and working-level stakeholders and partner with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights and growth themes.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive net retention and expansion across a portfolio of public sector accounts in EMEA, identifying upsell signals and surfacing renewal risks early.
•Own the full renewal and expansion motion for accounts, from commercial negotiation through close, with quota accountability for retention and growth.
•Use account research and customer intelligence tools to prepare for customer conversations with relevant context on priorities, operating environment, and compliance needs.
•Build trusted relationships with senior and working-level stakeholders and maintain continuity and deepening engagement over time.
•Maintain accurate pipeline and forecast data in Salesforce and partner with Sales, Product, and Solutions Architecture to translate feedback into actionable insights.

Key Requirements

•3+ years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role, ideally supporting public sector customers in EMEA.
•Proven quota responsibility for renewals and expansions, with experience managing commercial conversations end-to-end.
•Ability to operate across EMEA markets and build relationships; fluency in multiple languages is a plus.
•Familiarity with financial crime compliance domains (AML, sanctions, KYC) or ability to ramp quickly in a highly regulated vertical.
•Comfort managing a high-volume book of business with competing priorities and tight timelines.

Experience:3+ yearsSaaSPublic sector

Skills:Relationship buildingCommunicationForecasting disciplineAutonomyAdaptability

Tech Stack:SalesforceSlackAI

Company Brief

TRM Labs

Provides blockchain intelligence and crypto risk management solutions to help financial institutions, governments, and crypto firms detect fraud, trace illicit activity, and comply with regulatory requirements across digital asset ecosystems.

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn

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TRM Labs

3 weeks ago

Account Manager, EMEA Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive net retention and expansion across a portfolio of public sector accounts in EMEA, identifying upsell signals and surfacing renewal risks early.
•Own the full renewal and expansion motion for accounts, from commercial negotiation through close, with quota accountability for retention and growth.
•Use account research and customer intelligence tools to prepare for customer conversations with relevant context on priorities, operating environment, and compliance needs.
•Build trusted relationships with senior and working-level stakeholders and maintain continuity and deepening engagement over time.
•Maintain accurate pipeline and forecast data in Salesforce and partner with Sales, Product, and Solutions Architecture to translate feedback into actionable insights.

Key Requirements

•3+ years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role, ideally supporting public sector customers in EMEA.
•Proven quota responsibility for renewals and expansions, with experience managing commercial conversations end-to-end.
•Ability to operate across EMEA markets and build relationships; fluency in multiple languages is a plus.
•Familiarity with financial crime compliance domains (AML, sanctions, KYC) or ability to ramp quickly in a highly regulated vertical.
•Comfort managing a high-volume book of business with competing priorities and tight timelines.

Experience:3+ yearsSaaSPublic sector

Skills:Relationship buildingCommunicationForecasting disciplineAutonomyAdaptability

Tech Stack:SalesforceSlackAI

Company Brief

TRM Labs

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn