Customer Value Architect, EMEA

Mixpanel
London, Barcelona
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Executive relationship building","Strategic planning","Stakeholder management","ROI communication","Cross-functional collaboration"]

Own customer value across a named portfolio of high-value EMEA accounts, guiding adoption, ROI measurement, and AI maturity from onboarding through contract lifecycle. Build executive relationships and success plans that connect business objectives to measurable adoption outcomes. Lead enablement sessions, monitor usage and health signals, and translate underutilized features into expansion recommendations. Use Mixpanel AI capabilities to advise on agent and context strategy and coordinate with GTM, Product, and Engineering to resolve escalations.

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FursaFursa
Mixpanel
Mixpanel
7 hours ago

Customer Value Architect, EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own customer value across a named portfolio of high-value EMEA accounts, guiding adoption, ROI measurement, and AI maturity from onboarding through contract lifecycle. Build executive relationships and success plans that connect business objectives to measurable adoption outcomes. Lead enablement sessions, monitor usage and health signals, and translate underutilized features into expansion recommendations. Use Mixpanel AI capabilities to advise on agent and context strategy and coordinate with GTM, Product, and Engineering to resolve escalations.
Location: London, Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Connect Mixpanel to customer value by owning the value workstream, understanding ROI measurement, and ensuring customers achieve ROI through cross-team collaboration.
  • •Build and maintain relationships across executive sponsors and technical stakeholders, aligning Mixpanel capabilities to customer highest-priority goals.
  • •Develop and execute value and adoption plans, including ongoing discovery of business priorities and synthesizing inputs into success plans.
  • •Lead customer enablement and business reviews, monitoring product usage and health signals, surfacing insights and risks, and driving deeper adoption.
  • •Assess AI maturity and advise on agent and context strategy, using Mixpanel AI tools and coordinating escalations with GTM, Product, and Engineering.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness StipendPaid LeavePaid HolidaysParental LeaveVolunteer Time401kHoliday Break

Key Requirements

  • •Experience in customer success, management consulting, or a related field supporting complex B2B SaaS accounts.
  • •A track record managing relationships across business and technical stakeholders, including influencing decisions at the C-suite level.
  • •Ability to translate technical concepts like data models, analytics instrumentation, and product metrics into business terms for non-technical stakeholders.
  • •Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes.
  • •Hands-on experience with agentic or AI-native tooling such as MCP-based workflows or LLM copilots.
Experience:B2B SaaSCustomer successManagement consultingProduct analyticsData-driven product development
Skills:Executive relationship buildingStrategic planningStakeholder managementROI communicationCross-functional collaboration
Languages:English
Tech Stack:Mixpanel AIMixpanel AgentHeadlessMCPLLM copilots

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn