Sales Operations Manager

Zendesk
Singapore, New South Wales
Workplace: HybridFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Analytical thinking","Continuous improvement","Growth mindset","Data-driven decision making","Cross-functional collaboration"]

Drive APAC sales operations excellence as the operational partner to Sales leadership, supporting forecasting, performance analysis, GTM planning, pipeline management, and quarterly business reviews. Own core sales processes end to end, design scalable workflows, and translate data from Salesforce, BI tools, and other sources into actionable insights. Act as a local SME for the sales tech stack, champion data quality, and collaborate with global GTM Ops/Enablement/RevOps teams to standardize KPIs and improve operations.

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FursaFursa
Zendesk
Zendesk
1 day ago

Sales Operations Manager

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Last checked: 17 hours agoStatus: Live

Job Summary

Drive APAC sales operations excellence as the operational partner to Sales leadership, supporting forecasting, performance analysis, GTM planning, pipeline management, and quarterly business reviews. Own core sales processes end to end, design scalable workflows, and translate data from Salesforce, BI tools, and other sources into actionable insights. Act as a local SME for the sales tech stack, champion data quality, and collaborate with global GTM Ops/Enablement/RevOps teams to standardize KPIs and improve operations.
Location: Singapore, New South Wales
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Partner with APAC Sales leadership to shape and deliver regional sales strategy, including forecasting, performance analysis, GTM planning, pipeline management, and execution.
  • •Step in as a proxy for the Regional Sales Leader in cross-functional discussions and global forums when needed.
  • •Own core sales processes end to end, from sales forecasting and territory planning to demand generation, performance reporting, and QBRs.
  • •Design and improve scalable workflows across the ANZ Sales organization to drive operational rigor and efficiency.
  • •Interpret data across Salesforce, BI tools, and other sources to deliver actionable insights, improve data quality, and guide growth, performance, and coverage decisions.

Key Requirements

  • •8+ years of experience in Sales Operations or GTM Strategy in a fast-paced, high-growth SaaS environment (ideally at $1B+ scale).
  • •Partner with sales leaders to deliver business-critical insights and drive continuous improvement.
  • •Use AI/LLMs to streamline processes, automate workflows, or enhance sales operations analytics.
  • •Strong analytics skills, including SQL (plus) and data visualization tools such as Tableau or Looker.
  • •Expertise in CRM and sales tools, especially Salesforce, with knowledge of pipeline hygiene, forecasting methodologies, and territory management.
Experience:8+ yearsSaaSHigh-growthFast-paced
Skills:Analytical thinkingContinuous improvementGrowth mindsetData-driven decision makingCross-functional collaboration
Tech Stack:SalesforceSQLTableauLookerAILLMsBI tools

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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