Closinglock

1 month ago

Customer Success Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own the customer lifecycle for Closinglock’s SMB book of business—driving adoption, measurable ROI, renewals, and expansion. Serve as the voice of the customer and a liaison across sales, services, product, and engineering using a data-driven approach to manage health, reduce churn risk, and identify growth opportunities. Conduct business reviews and on-site meetings, provide product roadmap insights, and participate in customer events to help customers realize the value of the platform.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and effective use of Closinglock by monitoring product usage trends and rolling out the platform across organizations.
•Build trust with customer stakeholders and executives, understand goals and desired outcomes, and maintain meaningful relationships.
•Own renewals and generate growth opportunities by forecasting and managing customer risk to minimize churn and identify expansion.
•Ensure customers understand Closinglock’s value through business reviews, on-site meetings, and participation in industry events.
•Identify product improvements or new products by staying current on customer needs, industry trends, market activities, and competitors.

Pay and Benefits

Perks:Equity CompensationHealth InsuranceDentalVisionLife InsurancePaid Leave401kMaternity LeavePaternity LeaveParkingMeal AllowanceGym Membership

Key Requirements

•4+ years of customer success management, account management, relationship management, or management consulting experience focused on SMB customers.
•Post-sale experience is required, with a demonstrated history of renewing and expanding software contracts.
•Proven customer service success with strong customer empathy and a passion for revenue and growth.
•Deep understanding of recurring revenue value drivers and how to manage customer risk to minimize churn.
•Experience servicing large, complex organizations with ownership across a market segment.

Experience:4+ yearsSoftwareSMBRecurring revenue

Skills:Customer empathyConsultative mindsetRelationship buildingProactive risk managementResults orientationAdaptabilityCollaborationCommunication

Company Brief

Closinglock

Provides title and closing security solutions to prevent wire fraud and unauthorized changes to real estate transaction details, offering verification, monitoring, and automated alerts for lenders, title companies, agents, and homebuyers.

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn

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Closinglock

1 month ago

Customer Success Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and effective use of Closinglock by monitoring product usage trends and rolling out the platform across organizations.
•Build trust with customer stakeholders and executives, understand goals and desired outcomes, and maintain meaningful relationships.
•Own renewals and generate growth opportunities by forecasting and managing customer risk to minimize churn and identify expansion.
•Ensure customers understand Closinglock’s value through business reviews, on-site meetings, and participation in industry events.
•Identify product improvements or new products by staying current on customer needs, industry trends, market activities, and competitors.

Pay and Benefits

Perks:Equity CompensationHealth InsuranceDentalVisionLife InsurancePaid Leave401kMaternity LeavePaternity LeaveParkingMeal AllowanceGym Membership

Key Requirements

•4+ years of customer success management, account management, relationship management, or management consulting experience focused on SMB customers.
•Post-sale experience is required, with a demonstrated history of renewing and expanding software contracts.
•Proven customer service success with strong customer empathy and a passion for revenue and growth.
•Deep understanding of recurring revenue value drivers and how to manage customer risk to minimize churn.
•Experience servicing large, complex organizations with ownership across a market segment.

Experience:4+ yearsSoftwareSMBRecurring revenue

Skills:Customer empathyConsultative mindsetRelationship buildingProactive risk managementResults orientationAdaptabilityCollaborationCommunication

Company Brief

Closinglock

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn