Part Time Hearing Wellness Advisor - Edinburgh Gyle

Sonova
Edinburgh
Workplace: OnsitePart timeGBP 26,500+ annuallyFunction: OtherEducation: high_schoolSkills: ["Customer focus","Communication","Organizational skills","Attention to detail"]

Provide first-point customer support in a modern hearing clinic, welcoming patients and guiding them through their hearing journey. Carry out hearing screenings and pre-clinic checks, support hearing aid maintenance and aftercare, and assist Audiologists with clinic flow and customer preparation. Manage accurate administration, appointments, and records, while discussing hearing health and next steps. Receive structured training via Boots Hearingcare Academy and a clear progression route toward QHAD and qualified Audiologist roles.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonova
Sonova
1 day ago

Part Time Hearing Wellness Advisor - Edinburgh Gyle

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-point customer support in a modern hearing clinic, welcoming patients and guiding them through their hearing journey. Carry out hearing screenings and pre-clinic checks, support hearing aid maintenance and aftercare, and assist Audiologists with clinic flow and customer preparation. Manage accurate administration, appointments, and records, while discussing hearing health and next steps. Receive structured training via Boots Hearingcare Academy and a clear progression route toward QHAD and qualified Audiologist roles.
Location: Edinburgh
Workplace: Onsite
Employment Type: Part time
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers, providing a warm and professional welcome.
  • •Carry out hearing screenings and pre-clinic checks to support clinic readiness.
  • •Support hearing aid maintenance, aftercare, and troubleshooting, and assist Audiologists with customer preparation.
  • •Discuss hearing health, ear care products, and next steps with customers.
  • •Manage administration, appointments, and customer records accurately to deliver a high-quality service.

Pay and Benefits

Salary: GBP 26,500 annually
Perks:Annual BonusPensionLife AssurancePaid LeaveDiscount CardWellness StipendFlu VaccinationHearing Aids

Key Requirements

  • •GCSEs (or equivalent) grade C/5 or above in Maths, English, and Science.
  • •Strong customer focus with a background in customer service (healthcare or retail ideal).
  • •Confidence working with customers in a consultative environment.
  • •Excellent communication and organisational skills, with strong attention to detail.
  • •Ability to balance academic study with clinical practice to support future QHAD entry.
Experience:HealthcareRetail
Education:High School
Skills:Customer focusCommunicationOrganizational skillsAttention to detail

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website