Customer Service Representative

Avery Dennison
Honduras
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: high_schoolSkills: ["Communication","Analytical thinking","Leadership","Attention to detail","Prioritization"]

Own end-to-end order management for international strategic accounts, coordinating order entry, export documentation, shipment tracking, and logistics. Serve as the primary liaison across Marketing, Internal Sales, Operations, and production planners to align capabilities and delivery timelines. Tactically resolve commercial complaints, quality claims, and billing disputes, including negotiating returns, credit notes, and replacement orders while supporting technical customer-facing activities like quotes and color matching.

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Avery Dennison
Avery Dennison
1 day ago

Customer Service Representative

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Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end order management for international strategic accounts, coordinating order entry, export documentation, shipment tracking, and logistics. Serve as the primary liaison across Marketing, Internal Sales, Operations, and production planners to align capabilities and delivery timelines. Tactically resolve commercial complaints, quality claims, and billing disputes, including negotiating returns, credit notes, and replacement orders while supporting technical customer-facing activities like quotes and color matching.
Location: Honduras
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Administer international customer orders, including order entry, export documentation, and active shipment/logistics tracking.
  • •Act as the main point of contact between Marketing, Internal Sales, Operations, and production planning to align delivery timing.
  • •Investigate and resolve commercial complaints, quality claims, and billing disputes with autonomy to negotiate returns, credit notes, and replacement orders.
  • •Support technical customer requests such as issuing and following up on quotes, color match requirements, and product recommendations.
  • •Identify patterns in complex data to propose supply-chain solutions and guide junior team members in resolving complex incidents.

Pay and Benefits

Perks:Learning BudgetWellness Stipend

Key Requirements

  • •Complete upper secondary/technical high school education (required).
  • •More than 6 years of proven experience in customer service, account management, B2B call centers, or export logistics.
  • •Advanced/bilingual English with fluency in speaking and writing for daily international account support and negotiation.
  • •Strong data entry skills, meticulous attention to detail, and ability to use digital tools.
  • •Good leadership/project supervision, strong communication, and analytical thinking to resolve complex problems.
Experience:6+ yearsB2BExport logisticsCustomer serviceAccount management
Education:High School
Skills:CommunicationAnalytical thinkingLeadershipAttention to detailPrioritization
Languages:English
Tech Stack:ERPCRMMicrosoft OfficeGoogle Workspace

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn